About JLG, an Oshkosh company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
In this role, you will administer and coordinate the promotion and sale of JLG parts and products. Serve as the liaison between customers and several areas of the company. Identify and communicate information concerning pricing, availability, government contracts, billing, shipping, quality, forecasting, and other requests.
YOUR IMPACT
These duties are not meant to be all-inclusive and other duties may be assigned.
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Provide best in class customer service by supplying immediate, consistent and accurate responses to customer inquiries of technical products and systems while exhibiting a friendly, respectful, professional and customer focused demeanor
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Stay current on products and systems pertinent to order management and product research
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Resolve and diffuse customer concerns effectively in the interest of the long term success of the company
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Complete documentation of scenarios, follow-ups and resolutions as appropriate
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Support Parts Sales goals
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Assist Marketing in the communication, development, maintenance and troubleshooting of Parts Programs and Services to promote upselling
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Participate in training opportunities
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Support achievement of department key performance metrics (KPMs)
MINIMUM QUALIFICATIONS
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High School Diploma
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Two (2) or more years of customer service, sales or related experience.
STANDOUT QUALIFICATIONS
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Bilingual
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Knowledge of sales and pricing strategies.
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Knowledge and understanding of segment specific products.
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Ability to effectively communicate at all levels of the organization.
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Strong customer focus and effective use of a consultative approach.
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Strong organizational skill with exceptional follow through and attention to detail.
WHY JLG, AN OSHKOSH COMPANY?
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.
Pay Range:
$44,500.00 - $68,300.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
What We Do
Oshkosh Corporation is an industrial technology company that builds some of the industry’s toughest specialty trucks and access equipment. We serve our everyday heroes – soldiers, firefighters, people working at great height, environmental and refuse workers – through incredible technology. And with a portfolio of leading brands, we can uniquely take innovation from one brand and apply it across our portfolio.
Why Work With Us
We make equipment that moves the world forward. With ~15,000 team members united under our People First culture, a career at Oshkosh is an opportunity to do more than just impact industries -- it's an opportunity to make a difference in the world around you, protecting those who protect us.
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