At Prodigal, we believe in transforming the future of consumer finance by bridging the gap between lenders, debt collectors, and consumers. Founded in 2018 by IITB Alumnus, our journey began with a single mission: to alleviate the pain and confusion often associated with lending and collections. We have since pioneered the concept of consumer finance intelligence, setting a new standard in the industry.
Our innovative approach combines advanced generative AI, meticulously trained on over 400 million consumer finance conversations, with strategies to maximize payments and enhance the consumer experience.
We are not just building technology—we are creating intelligent solutions that empower lenders, debt collectors, and consumers alike. Be part of a team that is reshaping the industry, one conversation at a time.
Responsible for helping customers with questions or concerns regarding company products and services. Duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
What you'll be expected to do?
- Empathize with users to understand their needs and deliver effective solutions.
- Resolve customer issues promptly through Intercom tickets, phone calls, and other communication channels.
- Maintain detailed records of customer interactions for tracking and follow-up.
- Assist with ingestion tracking, customer follow-up, and addressing outages when necessary.
- Escalate urgent customer service issues and support dialer migrations.
- Provide support for legacy account optimization, tag and scorecard feedback, and agent manager mapping.
- Monitor and act on PN PIR alerts, ensuring timely and appropriate responses.
- Support Associates in managing current-day activities.
Who are you?
- At least 2 years of previous customer service experience, with a focus on excellence.
- Exceptional communication skills and ability to understand and empathize with customers.
- Previous experience in collections within the United States.
- Familiarity with various calling dialer systems.
- Willingness to work rotational shifts aligned with US time zones.
- Proactive and disciplined in taking action.
- Strong organizational and attention-to-detail skills.
- Capable of efficiently managing time across different departments to meet business demands.
- Ability to remain composed in challenging situations.
Working hours: US time zone, with rotational days off.
What's in it for you?
- High-growth start-up, fast-paced making a difference
- Build and own your territory
- Medical benefits
- Unlimited leave policy
From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
To learn more about us - please visit the following:
Our Story - https://www.prodigaltech.com/our-story
What shapes our thinking - https://link.prodigaltech.com/our-thesis
Our website - https://www.prodigaltech.com/
What We Do
Prodigal is a pioneer of Collection & Servicing Intelligence, a new category of AI software, which enables banks, lenders and collection agencies of all sizes to quickly and efficiently collect accounts receivables. Our cloud-native, Collection & Servicing Intelligence platform delivers actionable insights for banks, lenders, and ARM agencies to maximize revenue, optimize operations, and minimize compliance risk.
Prodigal delivers artificial intelligence and machine learning capabilities to lenders and ARM agencies. Prodigal restores value from accounts past due and improves servicing productivity while retaining customer loyalty. We empower entire teams from executive leadership to representatives with data and insights needed to segment and prioritize accounts, to enhance portfolio yield, and to address procedural and legal (TCPA, FDCPA, UDAAP, ...) non-compliance.
With our Collection & Servicing Intelligence Platform, senior executives have complete intelligence about expected liquidation, aggregated agent productivity, and FDCPA/TCPA non-compliance in real-time — an imperative for a modern collections business in an increasingly regulated environment.
Prodigal is headquartered in the heart of Silicon Valley (Sunnyvale, CA) and is founded by industry veterans with deep expertise in financial services, predictive modeling, speech AI and core engineering.
Our investors include top tier investors like Menlo Ventures, Accel andY Combinator. Prodigal has been featured in TechCrunch, American Banker, CBS News, Fortune, insideARM and other leading technology and financial services news sites.
