Customer Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewPost-sale installation and maintenance of mobile communication systems.
Job Description

Field system engineer of Analog and Digital Wireless communication systems providing: installation, implementation, configuration, testing, optimization, troubleshooting, and maintenance.

Responsibilities:

• Performing systems integration testing and preventive maintenance.

• Monitoring and performance analysis of Digital radio communication systems and optimization,

• Supporting MSI systems in Middle East and Sub Saharan Africa regions

• Team member in complex system diagnostics and repairs

• Team member to provide local and remote technical support to customers.

• Participating fully in an out-of-hours standby rotations, when required.

Basic Requirements

• Electronics engineer (BSc grade) or practical engineer

• Knowledge of digital wireless communications systems.

• Knowledge in the implementation of IP Networks.

• Knowledge in the areas of microwave, mobile data, and telephony – advantage

• Multidisciplinary systems view & capabilities.

• Basic knowledge in dealing with RF interference and RF optimization services (antenna, amp, V-SWR, etc.) 

• Self-learning capabilities.

• English language (reading, writing, and spoken language) – high level.

• Ability to communicate with customers and MSI field personnel on a technical level.

• Ability to perform duties with remote supervision and be able to supervise others.

• Flexibility to work irregular hours when carrying out duties or responding to emergency service calls.

• Availability to travel frequently.

• Achieve a high level of customer satisfaction.

• Fully computer (PC) literate.

• Readiness to undergo rigorous security clearance procedures.

• Driving license.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeNew Grad

Referral Payment PlanNo

CompanyMotorola Solutions South Africa (Proprietary) Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].