Customer Support Engineer (Hardware Repair Technician)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Customer Support Engineer (CSE) will be part of the Romanian Service
Organisation, led by a group of dedicated Radio System & IP Network professional engineers, who bring together a wide range of skills and experience that provide critical
system support to Motorola Solution Mission Critical Customers both in Romania and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions to Two-way Radio products.
The Services Organization is responsible for all Local Technical Support to our customers on-site and for the Operation and maintenance of all Field and Support Services Contracts in the Region.
Job Description

The key responsibilities of the Customer Support Engineer  (Hardware Repair Technician) are:

• Responsible for the Operation, Maintenance & Support of customer's live Networks under Support Contract in the Region

• Responsible for the execution of technical and administrative support activities, including installation, repair, preventive maintenance, and engineering change requests, to be performed at client sites

• Participating in on-site acceptance tests, while coordinating all technical aspects of the acceptance testing

• Providing technical support during all project phases

• Maintains communication with design management and specialists in resolving technical problems and/or bringing issues to the design department’s attention

• Conducts and leads on-site enhancements, maintenance, and support for new and existing systems

• Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals

• Diagnoses troubleshoot and repairs technical problems

Basic Requirements

The key qualifications of the Customer Support Engineer (Hardware Repair Technician) are:

• Experience in hardware repair is a must

• Availability and wellness to work in shifts (including weekends and night shifts) and perform 24/7 on-call service

• Working experience in a Telecommunications, Electronic Engineering, or related discipline

• Good communication and presentation skills with attention to detail

• Communicative level of English

• Sensitivity to Customer needs and Commercial awareness

• A team player and self-motivated person with the ability to build interpersonal relationships

• Ability to take ownership of the allocated tasks and show a flexible and positive attitude

• Flexibility to travel locally and internationally

• Experience in TETRA and Dimetra Systems would be an advantage;

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeNew Grad

Referral Payment PlanNo

CompanyMotorola Solutions Romania S.R.L.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].