Customer Support Coordinator

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Customer Support Coordinator for Beckman Coulter Diagnostics is responsible for Customer Service Administration support as well as Reception and Finance Fleet Expenses Collection.

This position is part of the General Administration Department located in Samrand, Gauteng and will be an On-site Position. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Diagnostics OpCo and report to the Group Services Manager, Johan Scheepers, responsible for Customer & Technical Service Support. If you thrive in an amazing, multifunctional, fast paced, supporting role and want to work to build a world-class Customer Support organization—read on.

In this role, you will have the opportunity to:

• The Customer Support Coordinator will be responsible for all contract actions.
• Invoicing of DX and LS cash jobs.
• Action all IMF’s and Africa IB corrections.
• Install Base updates.
• Action internal and external emails.
• Reception
• Fleet Expenses Collection
• The processing of requests and administrative duties will be performed in adherence to the company’s objectives, policies and procedures.

The essential requirements of the job include:

• Excellent organizational competencies with attention to detail.
• Enthusiastic with strong communication skills.
• Knowledge of Excel
• Good IT skills and knowledge of Oracle and SM and Quest required. 
• Participate in DBS activities to drive continuous improvement.

General Scope and Purpose of the Position:

BASIC PURPOSE

The Customer Support Coordinator will be responsible for all contract actions. Invoicing of DX and LS cash jobs. Action all IMF’s and Africa IB corrections. Install Base updates. Action internal and external emails. The processing of requests and administrative duties will be performed in adherence to the company’s objectives, policies and procedures.

NATURE AND SCOPE

The position calls for an individual with a high level of accountability to manage correct Contract creations, invoicing and PM demands, Correct invoicing of cash jobs and requests for quotes and general administrative requests. The associate will work closely with their supervisor and the commercial team to maximize revenue recognition and maintain a high level of customer satisfaction.

Team Orientated and with good communication skills, the associate will interact with internal and external organizations including but not limited to Command Center, Logistics, Regulatory and CSA teams and will actively participate in daily management.

Organized and with an inquisitive personality, the incumbent will have a proven track record of working to deadlines and utilizing DBS tools to drive sustained process improvement.  

Customer Support Administrative tasks

• Action all internal and external emails and queries
• Action contract renewal
• Perform tasks related to the IMF process as stipulated in the standard work.
• Create and action PM demands
• Prepare and manage quotes as per the standard work.
• Invoicing of Cash jobs performed
• IB corrections, site swops, IB status
• Perform any incidental task as requested by the customer support department leadership.
• Work closely with commercial operations and internal support functions to drive growth and continuous improvement.

Reception Duties:

• Responsibilities around administration and security as well, to set first impression for guest entering our organization which can have a huge impact on the way client view us, answering incoming calls and transfer to the correct department
• data entry for all visitors, interacting with staff members, handling basic customer service issues and
• responding to email inquiries online. also, to provide key administrative support and lend a helping hand with special projects.

Fleet Expenses Collection:

• collect and capture all fleet expenses ODO reading for Finance department, this helps to keep trac of mileage per vehicle.
• Customer Statements, assist with reprint and resend statement from AR mailbox.

Pay transparency language for locations where it may be required by law:

This job is also eligible for 10% bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical, pension, Group Risk insurance to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.