We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- Private paid health insurance: ARS Humano Royal
- Performance incentive
- Employee referral bonus
- Door-to-door night transportation
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote ourselves internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
A Glimpse into Your New Role
- Answering customer calls and actively listening to identify their issues. Will also reach out to customers to actively follow up on their service payment status.
- Building customer relationships, earning their loyalty and trust.
- Troubleshooting problems and resolving a range of customer issues from scheduling to billing, to service concerns.
- Generating excitement for new solutions and products that can enhance their experience.
- Communicates and collaborates with Regional Service Team (inspectors, schedulers, and billers) to ensure ATIS timely and accurately satisfies customers’ safety inspection and test witnessing needs.
- Utilizes CRM to log all customer interactions and generate reports to ensure customers are being serviced in a timely manner.
- Ensures proposals, work orders and/or reminders are generated at least 90 days prior to inspection due date.
- Follows up with telephone calls to all customers with outstanding proposals.
- Coordinates with the Regional Service Team and finance department to ensure accurate pricing.
- Serves as the primary point of contact for customer issues and inquiries.
- Participate in marketing campaigns which can include preparing mass mailings and cold calling.
- Creates customer, building, and device records in NetSuite for existing and new customers.
- Responds to customer inquiries (phone calls, emails, etc.) in a timely, professional, and courteous manner.
- Records and reports all customer service issues to manager so ATIS can continuously improve.
- Compile’s status and work-volume reports for management.
- Establishes and maintains thorough knowledge of the Elevator Inspection industry.
- Prepare reports and correspondence as needed.
- Performs other related duties as assigned by management.
What You’ll Bring
- Excellent communicator in English language (written and spoken)
- Knowledgeable about contact center operations and metrics
- Must, at least, have finished high school
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Excellent customer service and interpersonal skills
- Good judgement with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Commitment to excellence and high standards
- Excellent written and verbal communication skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Proficient in use of Microsoft Office: Outlook, Word, Excel. Preferred proficiency in NetSuite
- Open to working in shifting schedules
With a diverse global team working together, we proudly embrace and live by these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
Top Skills
What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
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