Customer Support Associate

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer.

Job Description

We’re looking for an English-speaking Customer Support Associate to join our team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

Here’s how you’ll be contributing to the Customer Support team:

• Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed.
• Support customers by communicating with them via emails and phone calls, and chats.
• Demonstrate flexibility! You’ll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. PS! We make our schedules in advance so you’ll be able to plan your time accordingly
• Go above and beyond the call of duty: solve problems working together with other teams.
• Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers.

Qualifications

• You’re located already in Tallinn, Estonia, this isn’t a remote job

• Must be legally authorised to work in Estonia - we are unable to support new work Visa for this role

• You’re ready to work full time (40h per week). This is not a part-time job opportunity and we cannot be flexible with this

• Are willing to work from the office (please note that during your probation period (4 months), you’ll need to work in our Tallinn office for 5 days a week).

• Your verbal and written English skills are excellent, communicating difficult concepts in an easy to understand way comes naturally to you (C1 level English).

• You’re flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays

• You’re cool under pressure taking charge in challenging situations and keeping your composure if things get tense

• You’re able to work in a fast-paced, ever-changing environment - you understand that change is needed to both grow and learn but also work more efficiently

• You’re a team-player and understand that having a great working culture is everyone’s responsibility. You treat everyone with respect and always give a helping hand, and you let our values guide you

Additional Information

• Please note that due to the upcoming holiday season we will be processing applications in January.

• Click here to learn more about the benefits that we offer at Wise

• Please apply by submitting your resume and cover letter in English. 

• You must already be legally authorized to work in Tallinn.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.