Customer Supply Chain Sr. Associate - Small Box Retail

About Harry’s 

Harry’s Inc. is building a modern CPG company by putting people first and delivering against real unmet consumer needs.
The company’s flagship brand - Harry’s -  was founded by Jeff Raider and Andy Katz-Mayfield in 2013. After successfully launching and scaling Harry’s, Jeff and Andy saw an opportunity to bring their experience building Harry’s to other CPG categories where the consumer has also been historically underserved.
Harry’s Inc. has grown significantly over the last ten years, and is now made up of four brands -  Harry’s, Flamingo, Lume, Mando -  and Harry’s Labs, the company’s incubation and M&A engine. The company employs more than 900 people across the U.S., U.K. and Germany, and is the largest CPG company built in the last 20 years.
At Harry’s Inc, our mission is to Create Things People Like More — whether it's a product, an experience, or an internal tool, we believe in making the things around us better for our customers, and our team.
Our mission extends beyond customers and team, to the community broadly. We believe that the best business models make a positive impact. So, we set aside 1% of sales across Harry’s, Flamingo, and Lume to support our social mission, including through donations to our nonprofit partners.
At the end of the day, the key to our success is our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. Our company is a place of inclusion, innovation, and deeply ingrained values.

The Harry's Inc working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom!

Job description:

The Customer Supply Chain Senior Associate will play an instrumental role leading retail operational excellence from the shelf back, ensuring product availability and outstanding execution for the Harry’s and Flamingo brands at Small Box Retail Stores. This role is on our Customer Supply Chain Team - part of the broader Supply Chain organization Harry’s, but embedded in the Retail team with direct accountability and ownership of Retail operations for Small Box.

This role will be responsible for end-to-end operations for Drug and Dollar stores. This includes collaborative planning, forecasting, and replenishment (CPFR) as well as warehouse to shelf operations management. We also expect this individual to own and drive store operations, in stocks, OTIF, and chargeback mitigation, working across our supply chain network. For this role, we need an outstanding operational leader – one who understands how retail supply chain and in-store operations work, is able to self-start to address problems quickly, and takes a data-driven approach to prioritization and execution. This role will require strong analytical capabilities, attention to detail, communication skills, and the ability to both set strategy and drive execution.

Customer Supply Chain Senior Associate responsibilities:

• Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
• Oversee customer delivery operations within our North American distribution and fulfillment footprint and help manage operations with our 3PL partners. 
• Monitor and influence our KPIs for on-time delivery, chargebacks rates, and cost of service.
• Drive forward continuous improvement across our distribution and supply chain network, namely ensuring excellent performance across our main KPIs: On-time, in-full, chargeback rates, and cost of service. 
• Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks.
• Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments. 
• Develop reporting & scorecarding linked to operational success metrics and key performance indicators
• Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress

Supporting our Small Box business includes:

• Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains. 
• Manage all aspects of retailer forecasts (Small Box Supply Plan), including Store In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics
• Be an expert on all Small Box external resources. Understand not just how to navigate large data sets, but make clear recommendations back to the customer to drive sales.
• Drive continuous improvement for our warehouse to store operations, including working closely with our 3PL partners.  
• Identify opportunities for store operational process improvements and help drive implementation with our store operations partners
• Build and maintain external and internal stakeholder relationships that will drive supply and demand efficiencies.
• This is a customer facing role and owns the direct relationship with Small Box Replenishment Managers

Key requirements:

• 1-3 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles.
• Strong understanding of Small Box tools & resources including Nova, Item 360, Aspen, Supply Plan, DSS, Luminate, etc.
• Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics
• Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners)
• Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insights

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s 
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• Up to 20 weeks of pregnancy leave and up to 16 weeks of parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $71,200-$97,900, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.