Customer Supply Chain Analyst

Company Description

• Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

Job Description

Supply Chain Analyst (SCA) is responsible for ensuring the right product gets to the right location at the right time. SCAs are the communication conduit between the customer, sales team, and the factory facing teams to optimize revenue/supply and achieve mutual objectives. SCAs oversee the end-to-end supply and order management related to product roadmap, demand, supply, backlog, inventory, and daily customer issues like logistics.

Responsibilities to include but are not limited to: 

• Build collaborative relationships with customers and become their trusted ops advisor 
• Manage customer demand/supply/order activities to ensure customer receives the right product at the right place at the right time and maximize revenue 
• Coordinate global customer operations support across cross-functional groups such as Sales, Product Ops, Pricing, Logistics, and Credit 
• Draw meaningful conclusions and develop actionable insights from complex data sets to influence key business decisions and process improvements 
• Collaborate with Sales Account Managers to forecast, track, and report out weekly on key customer business trends 
• Become an expert on supply chain tools and processes and identify opportunities for efficiency improvements and optimization 

A successful candidate: 

• Can demonstrate excellent interpersonal and active listening skills 
• Professional communicator who can establish mutually beneficial networks and lead discussions 
• Is data-driven with an ability to think holistically, recognize patterns, and develop and execute solutions 
• Is a highly organized individual who has a knack for planning and prioritizing tasks 
• Has the ability to operate with great flexibility and a high sense of urgency depending on market dynamics and business goals 
• Demonstrates skills in driving processes and solving problems across multiple business groups 
• Collaborates well with fellow team members to accomplish a common goal 
• Willingness to take informed risks in order to achieve desired customer and organization goals 
• Demonstrates strong influencing and negotiation skills
• Is goal-oriented and can persevere through adversity 

Qualifications

• 3-5+ years experience in customer or product supply chain management 
• Bachelor's degree in supply chain management, logistics, business management, finance or related fields 
• Prior experience with customer relationship management 
• Excellent communication and collaboration skills 
• Ability to synthesize complex data into clear actionable conclusions 
• Ability to quickly digest problems and drive solutions across a dynamic stakeholder base 
• Advanced working knowledge of SAP 
• Advanced working knowledge of Excel: Pivot tables & pivot reporting, tables & formatting, conditional formatting, and advanced charting
• Knowledge and understanding of Power BI, Tableau, Microsoft PowerPoint, and other industry standard reporting and communication tools 
• Flexible with the ability to embrace change in a fast-paced environment 

Additional Information

For California, Colorado, New York, Washington, and remote roles: The compensation range for this role is $77,790 - $116,690. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.