Health & Benefits - Customer Service Representative / Support Specialist (Remote)

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!

• Training Class/Start Date: Monday, December 16, 2024 (subject to change due to business needs)
  • Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
  • Training is approximately five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
• Training Schedule/Shift: Monday to Friday from 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)
  • Pacific Time: 7:30 a.m. to 4 p.m.
  • Mountain Time: 8:30 a.m. to 5 p.m.
  • Central Time: 9:30 a.m. to 6 p.m.
• Regular Schedule/Shift: Monday to Friday from 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
  • Pacific Time: 8:30 a.m. to 5 p.m.
  • Mountain Time: 9:30 a.m. to 6 p.m.
  • Central Time: 10:30 a.m. to 7 p.m.
• Some Saturdays from 10 a.m. ET to 3 p.m. ET(subject to change due to business needs)
  • Pacific Time: 7 a.m. to 12 p.m.
  • Mountain Time: 8 a.m. to 1 p.m.
  • Central Time: 9 a.m. to 2 p.m.
• Hourly pay rate is $17.50 (= $36,400 per year) with an opportunity to earn bonus per quarter
• Internet speed requirements:
  • Upload Speed: >20 Mbps
  • Download Speed: >100 Mbps
  • Must be able to hardwire ethernet cable to internet modem/router.

HOW YOU WILL SOAR:
The Support Specialist will report to the Member Services Supervisor in the CBD Member Services. This role is responsible for supporting our customers' journey through the healthcare reimbursement system. This position is challenging, fast paced, but rewarding while delivering one superior quality experience at a time. This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support that would be most value to our customers.

• Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on CDB policies and programs

• Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims

• Accountable for resolving issues without management intervention to remove barriers for the member

• Responsible for initial call skills after training and may be cross trained to other skills on a later date

• Accountable to protect sensitive member information with discretion

• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines

• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Highschool Diploma, GED or college degree
• 1-3 of years of experience in customer service
• Prior call center experience preferred, but not required
• Computer knowledge and skills, comfortable learning new systems
• Able to learn, memorize and retain information
• Basic understanding of medical / reimbursement terminology preferred
• Can adapt to a fast-paced environmen
• Ability to de-escalate and handle member issues without utilizing a supervisor
• Oral and written communication skills
• Able to work hours of 10:30 am-7:00pm CST
• Problem solving skills
• Attention to detail and accuracy
• Analytical skills

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.