Company Description
- SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).
- SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We brings together smart people both internally and externally to create partnerships that push boundaries and challenge the status quo.
- As part of SmartDev’s aggressive growth plan we are looking to expand our development team, we (https://smartdev.com/) offers tailor-made mobile apps and websites with the most popular frontend and back-end technologies. We are currently works with about 300 developers.
Note: Successful candidate can choose whether to work at Danang or Hanoi.
Job Description
- Improve customer service processes and enhance the overall customer experience.
- Provide accurate information and resolve customer issues in a timely manner.
- Handle the onboarding process for new clients and educate them about new features, updates.
- Identify opportunities to upsell or cross-sell products with existing clients.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.
- Prepare reports summarizing customer feedback, usage data, and retention rates.
Qualifications
- At least 3-4 year of Customer Success Representative/Account Manager experience.
- Strong sense and hand-on experience in Sales is a plus point.
- Self-starter with a proactive approach to managing tasks.
- Ability to explain technical concepts in a clear and simple way.
- Good negotiation and persuasion skills will come in handy.
- Own ability to keep calm under pressure and solve problems timely and effective.
- Fluent English communication.
Additional Information
BENEFITS
- Competitive salary and bonus
- Up to 20 leaves apart from National Holiday
- Yearly career/ performance evolution
- Premium Extra Healthcare Insurance
- A flat organization (respect, teamwork, flexibility, transparency)
- Cutting-edge technologies/ Scrum methodology/ Agile development
- Great activities (Team Building, Company Trip, Weekly Happy Friday, …)
What We Do
Founded in 1990, Verysell Group is a renowned global software development company, headquartered in Switzerland. We offer various services from staff augmentation to building bespoke software solutions for industries such as Fintech, Payment tech & InsurTech. Central to our business is the offshore development center (ODC) SmartDev LLC in Vietnam where we develop software for external customers and our in-house products such as VeryPay - a mobile money payment platform. Our offices are located in 8 cities on 4 continents. This allows us to cater to a diverse clientele, including start-ups, scale-ups, and large global enterprises. Our family of brands SmartDev, VeryPay, Smart81 & VeryPlay Studio helps us focus on specific market segments and client types. SmartDev is a broad base outsourcing partner for enterprise clients worldwide. Recognized as the Winner of SME100® Fast Moving Companies, SmartDev specializes in building FinTech apps, insurance software, and more. Smart81 is a subsidiary of SmartDev and is instrumental in accelerating growth for start-ups and scale-ups by advising, collaborating, and crafting enterprise-level technology through our offices in California, Singapore, and London – the world's leading centers of startup economy. VeryPay is a mobile payments technology provider offering technology solutions for African mobile network operators, while VeryPlay Studio serves as a full-cycle game developer, merging Switzerland's quality standards with Asia's production expertise. The Applied AI Lab, another innovative extension of the Verysell Group, showcases our commitment to AI revolution by providing high-level consulting services, aiming to integrate AI functionalities in business, thereby enhancing productivity and expanding product offerings. AI Lab is also an in-house center of excellence in this field with a mandate for AI transformation.
