Customer Success Representative

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk.

We are looking for a customer success representative to be part of making this happen.

The ideal candidate will have flexibility for growth in a working environment, experience working with customers to meet their needs while driving growth, and possess strong communication and negotiation skills

Responsibilities: 

• Managing a set of customers who utilize a specific set of Arctic Wolf’s products
• Achieving renewal and expansion targets through consultative selling techniques
• Delivering a high level of customer service through frequent touchpoints, intaking feedback and delivering to the relevant stakeholders.
• Identifying sales opportunities for customers by positioning additional service offerings 
• Effectively negotiating transactions through effective planning and developing plans for future growth with both internal and external customers. This includes leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf cross-sell opportunities
• Creating and managing automated processes to effectively forecast and communicate with at-risk customers. 
• Managing and nurturing customer relationships through a strategic partner sales process
• Working in a rapidly changing and transparent team environment 

Required Skills and Experience: 

• 1+ years of demonstrated success in a sales role, preferably in a technology organization. 
• Business development, lead generation, and outbound calling experience strongly desired 
• The ability to be flexible and work collaboratively with many stakeholders in a rapidly changing environment is required 
• Bachelor’s degree, or combination of education and relevant experience
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization 
• Fanatical devotion to customer service, business quality, and data security 
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality, and commitment. 
• Excellent organizational skills and written/oral communication skills 
• This position is based in our Newcastle, UK office and will require team members work from our corporate office 

Preferred Skills

• Knowledge of and/or experience Account Management tools (Gainsight, etc)
• Excellent verbal and written communication skills working in a professional environment 
• Strong collaboration and team building skills 
• Ability to collaborate, interpret and communicate initiatives quickly and with confidence 

Why Arctic Wolf?

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally.  We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more! Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognised and rewarded.