Customer Success Representative (Contract position)

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

URGENT HIRING!

Contractual position

Work location: Penang

A Mandarin speaker is required

The role is open to both experienced working professionals and graduates from universities and polytechnics. This is a 12-months renewable contractual position with opportunities for career grow.

The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals but also derive maximum value from the company’s products and services , fostering strong relationships, and enhancing customer satisfaction.

JOB RESPONSIBILITIES

• Receive and process , quotes, and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customer with pricing and delivery information based on company procedures and policies.

• Work with Sales, Product Management, Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global site to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.

• Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.

• Utilize Customer Complaint database and follow through to closure

• Perform at a novice to intermediate level answering customers' questions about products, prices, and availability.

• Assist with creation and process basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.

• Obtain customer forecasts, complete excel templates and coordinate with the Demand Analyst.

• Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer set up, and order related documents.

• Complete customer scorecards and address areas of improvement with sales and the manufacturing site.

• Manage B2B portals as required by customer

• Manage customer data as required in CRM.

• Adheres to quality and safety systems or maintenance of quality and safety standards.

• Perform other duties as assigned or necessary to meet changing business conditions.

JOB REQUIREMENTS

• Graduate from a university or polytechnic.

• At least 3 years of experience in Customer Service within the B2B industry (experience in handling customer order processing).

• Excellent communication skills, reading, writing and speaking in English and Chinese.

• Proficient in Windows applications, with strong skills in Excel and PowerPoint.

• Strong aptitude for meeting customer needs.

• Ability to handle multiple tasks simultaneously in an efficient, organized, and decisive manner.

• Strong interpersonal skills, including the ability to communicate effectively at all levels within internal and external groups.

• Ability to collaborate well with others and to work efficiently and accurately in a team-based environment.

• Experience with ERP/MRP systems is a plus.

• Knowledge of Salesforce or similar CRM systems is a plus.

#LI-OS1

Join our Talent Community to stay connected with us!

We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.