As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Our University Recruiting program is dedicated to attracting and cultivating the future leaders of this industry. This program offers paid positions for students and recent grads, designed to provide exposure to work that makes an impact while being supported through a structured experience with seasoned professionals. Ready to join a mission that matters? The future of cybersecurity starts with you.
Localização: Remoto - Brasil / Híbrido - São Paulo
Sobre a Função:
Como Estagiário de Operações de Sucesso do Cliente na CrowdStrike, você trabalhará 40 horas por semana diretamente com a equipe de Customer Success para analisar a eficiência operacional e otimizar processos de sucesso do cliente. Você ganhará experiência valiosa tanto nos aspectos técnicos quanto nos aspectos comerciais das Operações de Sucesso do Cliente.
O Que Você Fará:
Alguns exemplos de projetos incluem:
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Impulsionar decisões baseadas em dados analisando métricas de sucesso do cliente, identificando tendências e desenvolvendo recomendações para melhorar a experiência do cliente e a eficiência operacional
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Implementar melhorias de processo através de análise de fluxos de trabalho existentes e colaboração com equipes multifuncionais
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Construir e manter painéis dinâmicos e ferramentas de relatório para fornecer visibilidade em tempo real sobre indicadores-chave de desempenho e métricas de saúde do cliente
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Realizar auditorias abrangentes da documentação de capacitação interna e voltada para o cliente, garantindo precisão, consistência e alinhamento com os processos atuais
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Realizar auditorias abrangentes de qualidade de dados, garantindo precisão, completude e confiabilidade para manter a integridade dos relatórios críticos para o negócio
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Participar do planejamento e execução de projetos
O Que Você Precisará:
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Este programa está sob a Lei do Aprendiz 10.097/00 do Brasil, que exige que os candidatos tenham menos de 24 anos
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Vontade de aprender através de experiência prática e projetos colaborativos específicos para sua área de estágio
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Embora a CrowdStrike seja uma empresa principalmente remota, a colaboração é intrínseca ao sucesso de nossa missão. Portanto, os candidatos que mais se destacam serão aqueles que conseguem se comunicar com eficácia, e trabalhar bem com outros estagiários e time em geral.
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Experiência técnica usando software em Macs e MS Office
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Familiaridade com Excel e Tableau
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Atitude colaborativa
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Excelentes habilidades de comunicação, escritas e verbais
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Proficiência profissional completa em inglês necessária
Pontos Extras:
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Habilidades comprovadas de resolução de problemas
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Interesse comprovado em Segurança Cibernética
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Formação em Finanças, Marketing, Sistemas de Informação ou áreas relacionadas
#LI-MS3
What You Can Expect:
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Remote-friendly and flexible work culture
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Market leader in compensation and equity awards
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Paid holidays (including birthday holidays) and 401k matching (where applicable)
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Professional development opportunities including workshops, tech talks, and Executive Speaker Series
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Assigned mentors from across the company for continuous support and feedback
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Participation in companywide initiatives including ERGs, FalconFIT, Wellness Programs, and Employee Assistance Program
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Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
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Vibrant office culture with world class amenities
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Ownership of impactful projects that move the company forward
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Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Top Skills
What the Team is Saying
What We Do
CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.
The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.
We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Why Work With Us
We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.
Gallery
CrowdStrike Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
