About Groq
Groq delivers fast, efficient AI inference. Our LPU-based system powers GroqCloud™, giving businesses and developers the speed and scale they need. Headquartered in Silicon Valley, we are on a mission to make high performance AI compute more accessible and affordable. When real-time AI is within reach, anything is possible. Build fast.
Customer Success Manager
Mission: Ensure customers successfully adopt and scale Groq LPUs for AI workloads.
Responsibilities & opportunities in this role:
- Drive customer onboarding, training, and adoption strategies.
- Track customer success metrics and advocate for feature improvements.
- Identify expansion opportunities and work with AEs to drive renewals.
- Act as the customer’s main point of contact post-sale.
Ideal candidates have/are:
- 5+ years in customer success, account management, or technical support.
- AI/ML infrastructure or hardware experience is a plus.
- Excellent communication and stakeholder management skills.
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Language:
- Fluent in both English and Arabic (written and spoken).
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Personal Attributes:
- Biased for action
- Innovative, with the ability to adapt to new challenges and think creatively.
- Highly collaborative, with a customer-first mentality.
- Comfortable in a fast-paced, evolving environment.
- Strong communication and interpersonal skills to work with both internal and external stakeholders.
Attributes of a Groqster:
- Humility - Egos are checked at the door
- Collaborative & Team Savvy - We make up the smartest person in the room, together
- Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
- Curious & Innovative - Take a creative approach to projects, problems, and design
- Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking
If this sounds like you, we’d love to hear from you!
Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $220,000 to $250,000, determined by your skills, qualifications, experience and internal benchmarks.
Location: Some roles may require being located near or on our primary sites, as indicated in the job description.
At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.
Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.
Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: [email protected]. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.
Top Skills
What We Do
Groq is an AI solutions company delivering ultra-low latency AI inference with the world's first Language Processing Unit™. With turnkey generalized software and a deterministic Tensor Streaming architecture, Groq offers a synchronous ecosystem built for ultra-fast inference at scale. Groq solutions maximize human capital and innovative technology performance, having been proven to reduce developer complexity and accelerate time-to-production and ROI. Designed, engineered, and manufactured completely in North America, Groq offers domestically-based and scalable supply that is available now, capable of delivering 390 racks in 6-12 months and ramped lead times of 6-12 weeks. Learn more at groq.com.
