Description
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
About The Role
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Serve as the main point of contact and liaison between clients and the rest of the monday.com team
- Empower customers to connect their goals and challenges with the solution in monday.com
- Take ownership of new accounts and manage their onboarding
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Stay in touch with clients to ensure that they're realizing the full potential of monday.com
- Build, own, and execute client success and engagement plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
Requirements
- 2-3 years of B2B SaaS Customer Success experience working with accounts of various sizes
- Prior experience in Strategy consulting
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Strong quantitative data analysis skills with proven business insight and judgment
- Experience in building relationships with senior business & platform stakeholders
- Experience helping customers deploy and see the value of the products they have purchased
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- BA or BS degree
Visa sponsorship for this role is currently not available.
Social Title
Customer Success Manager
Social Description
None
Our Team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
Position Type
None
About The Team (Internal)
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Serve as the main point of contact and liaison between clients and the rest of the monday.com team
- Empower customers to connect their goals and challenges with the solution in monday.com
- Take ownership of new accounts and manage their onboarding
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Stay in touch with clients to ensure that they're realizing the full potential of monday.com
- Build, own, and execute client success and engagement plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
Internal requirements
- 2 years of experience in a Customer facing role
- Prior experience in Strategy consulting
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Strong quantitative data analysis skills with proven business insight and judgment
- Experience in building relationships with senior business & platform stakeholders
- Experience helping customers deploy and see the value of the products they have purchased
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- BA or BS degree
Top Skills
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
