Available Locations: Seoul, South Korea
Customer Success at Cloudflare
Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.
The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.
The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences.
What you'll do
We are seeking an experienced Customer Success Manager to join our team in Korea. In this role, you will be responsible for managing and growing our customer base in the region. You will be a trusted advisor to our customers and will work closely with them to ensure they are fully leveraging the capabilities of our platform and achieving their business objectives. You will also collaborate with other members of the Cloudflare team to drive customer retention, expansion, and customer satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for customers in Korea.
- Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
- Fully manage the customer life cycle
- Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
- Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
- Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
- Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
- Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
- Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities
Required Skill Set:
- Adaptability and resilience in navigating complex situations and a rapidly evolving market
- Exceptional critical problem-solving skills to address clients' challenges and identify opportunities for growth
- Solid understanding of business strategy, with the ability to align Cloudflare's offerings with clients' objectives
- Comprehensive product knowledge, including Cloudflare's products, services, and technology stack, as well as industry trends and emerging technologies
- Proactive engagement with clients, partners, and internal teams to drive client satisfaction and business growth
Requirements:
- 3-5 years of experience in a customer-facing role, in the technology industry
- Experience managing customers in the technology industry
- Strong understanding of cloud-based technologies and application security
- Professional Fluency in both Korean and English
- Proven track record of managing large, complex customer accounts and driving customer retention and growth
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong problem-solving skills and the ability to think strategically
- Bachelor's degree in technology or equivalent experience
Top Skills
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
