Customer Success Manager

Posted Yesterday
Be an Early Applicant
12 Locations
Remote
Mid level
HR Tech • Software
The Role
The Customer Success Manager will support customer communication, analyze data to enhance experience, reduce churn, conduct interviews, assist onboarding, and ensure satisfaction.
Summary Generated by Built In

🚀 About Awesomic

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.

Now Hiring: Customer Success Manager to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.

Location: remote in LATAM and US; hybrid in San Francisco.

🧑‍💻 What You'll Do:

  • Support daily communication with our customers via phone, chat, email, and the Awesomic app

  • Work with CS metrics to analyze data and improve customer experience

  • Establish clear retention goals and milestones to work towards

  • Minimize customer churn

  • Work closely with our Designers and Community Managers

  • Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps

  • Help process billing requests

  • Encourage upsells and cross-sells

  • Assist in customer onboarding and training

  • Identify customer needs and recommend appropriate solutions

  • Document customer interactions and follow up with customers

  • Ensure customer satisfaction by providing timely and satisfactory resolutions

🧑‍🚀 About You:

  • Are available to work in the Pacific timezone

  • Have 3+ years of experience as a Customer Success Manager

  • Are a problem solver and can work independently

  • Have a self-driven, curious, and proactive nature

  • Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side

  • Are empathetic to people and are a patient and active listener

  • Care about customers’ happiness and want to make their journey with the product outstanding and efficient

  • Are a great communicator, and you speak fluent English

  • Are responsible, well-organized, and able to multi-task and prioritize

  • Are a friendly, open-minded person and a born troubleshooter

  • Have proven experience with Hubspot and Intercom and are willing to explore and try new tools

💎 What's on us:

  • You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;

  • You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;

  • You’ll have unlimited prospects to develop as a professional;

  • You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.

We'd love to meet our new Customer Success Manager soon! 😎

Top Skills

Hubspot
Intercom
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Francisco, California
105 Employees
On-site Workplace
Year Founded: 2020

What We Do

Awesomic matches your tasks with the best-fit talent. Hire top 1% designers & developers. Subscribe for a flat monthly fee and get results delivered daily within 24 hours.

Trusted by over 1,500 clients worldwide.

Boost your workflow with Awesomic:
We vet thousands, inviting only the top 1% to match your needs and goals.
24-hour turnaround, get daily task updates.
AI-matching algorithm connects your tasks to the best-fit talent.


Book a Demo: https://www.awesomic.com/demo


Portfolio: https://www.awesomic.com/portfolio
Case Studies: https://www.awesomic.com/case-study

Similar Jobs

Trellix Logo Trellix

Customer Success Manager - Chile (Renewals)

Machine Learning • Cybersecurity
Remote
Chile
3118 Employees

Deel Logo Deel

Customer Success Manager

Fintech • HR Tech • Payments • Financial Services
Remote
15 Locations
8347 Employees

Singular Logo Singular

Customer Success Manager

Marketing Tech • Analytics
Remote
12 Locations
242 Employees

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account