🚀 About Awesomic
We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.
Now Hiring: Customer Success Manager to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.
Location: remote in LATAM and US; hybrid in San Francisco.
🧑💻 What You'll Do:
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Support daily communication with our customers via phone, chat, email, and the Awesomic app
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Work with CS metrics to analyze data and improve customer experience
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Establish clear retention goals and milestones to work towards
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Minimize customer churn
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Work closely with our Designers and Community Managers
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Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps
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Help process billing requests
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Encourage upsells and cross-sells
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Assist in customer onboarding and training
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Identify customer needs and recommend appropriate solutions
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Document customer interactions and follow up with customers
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Ensure customer satisfaction by providing timely and satisfactory resolutions
🧑🚀 About You:
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Are available to work in the Pacific timezone
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Have 3+ years of experience as a Customer Success Manager
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Are a problem solver and can work independently
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Have a self-driven, curious, and proactive nature
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Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision making is needed from your side
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Are empathetic to people and are a patient and active listener
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Care about customers’ happiness and want to make their journey with the product outstanding and efficient
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Are a great communicator, and you speak fluent English
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Are responsible, well-organized, and able to multi-task and prioritize
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Are a friendly, open-minded person and a born troubleshooter
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Have proven experience with Hubspot and Intercom and are willing to explore and try new tools
💎 What's on us:
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You’ll join the coolest community of goal-driven people who love what they do and are ready to change the game with innovative decisions;
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You’ll have the opportunity to work closely with Roman Sevast and Stacy Pavlyshyna, Founders of Awesomic, YC alumni, and Forbes 30 Under 30 honorees;
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You’ll have unlimited prospects to develop as a professional;
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You'll benefit from a mental health support program, a work laptop (MacBook), unlimited vacation days, coverage for courses and other learning activities, health insurance, and the ability to work in a hub in Warsaw, Kyiv, or Lisbon.
We'd love to meet our new Customer Success Manager soon! 😎
Top Skills
What We Do
Awesomic matches your tasks with the best-fit talent. Hire top 1% designers & developers. Subscribe for a flat monthly fee and get results delivered daily within 24 hours.
Trusted by over 1,500 clients worldwide.
Boost your workflow with Awesomic:
We vet thousands, inviting only the top 1% to match your needs and goals.
24-hour turnaround, get daily task updates.
AI-matching algorithm connects your tasks to the best-fit talent.
Book a Demo: https://www.awesomic.com/demo
Portfolio: https://www.awesomic.com/portfolio
Case Studies: https://www.awesomic.com/case-study