Customer Success Manager

Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.

Singular has offices in San Francisco, Tel Aviv, Seoul, London, Berlin, Beijing, and Bangalore. We have raised $50M from Norwest Venture Partners, General Catalyst, Thomvest Ventures, Method Capital, Translink Capital, DCM, and Telstra Ventures.

Our business and team are scaling, and we are looking for ambitious, eager, creative and innovative individuals to join us and help us reach the next level. We have great customers, including leading companies like Lyft, Warner Bros, Airbnb, Yelp, LinkedIn, Microsoft, Zynga, Match, and Twitter. 

Now is the time to join Singular! We have an amazing product, a strong team, and happy customers in a growing market, offering a unique opportunity for a leader to scale our team. As a super well-funded and hyper-growth startup with the most talented and compassionate team in TLV ( everyone says it but we really do have it!). Singular has an open and caring culture with exceptional employees working in a flexible environment.

Our EVP includes:

- 30% of our employees are promoted to growth roles YoY.

- We operate in 65 cities over 4 continents. 

- Highest IQ, EQ, AQ team in the market

About the Team & Role:

The Customer Success team enables and educates our customers around using the Singular marketing analytics platform and helps them reach their unique business goals. We help provide subject matter expertise for a wide range of top tier clients in all manner of verticals, and we help drive Singular’s product evolution based on customer and industry feedback. Our team values strong communication skills and a tech-savvy knowledge base to better assist our customers.

Singular is searching for a Customer Success Manager who is highly motivated and energetic self-starter to work directly with customers to ensure that they are getting the most value possible out of our product and identify opportunities for expansion. He or she will proactively identify new areas of product features and enhancements that will go to further increase client engagement on Singular’s product. He or she will have a strong understanding of the mobile advertising ecosystem, attribution and what a mobile marketer has to go through on a day-to-day basis. 

What you’ll do

• Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries to get clients properly implemented on our solution.

• Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product by regularly meeting and engaging customers in addition to holding QBRs, providing thought leadership and training on product features and enhancements that will further increase customer engagement and retention.

• Build great relationships with non-technical and highly technical customers, lead technical conversations with technical and non-technical people, problem solve around technical, product, and business questions.

• Be performance-driven to consistently meet or exceed customer retention goals and applicable success metrics.

• Work closely with internal resources on escalation and resolution processes for critical customer issues.

• Provide regular updates to Customer Success Director, product team and management on customer satisfaction and help drive incremental revenue opportunities with customers.

What you’ll need

• 3 - 5 years professional experience supporting a SaaS-based business model in client services, customer success or account management.

• Prior experience leading technical implementations and supporting technical relationships with large companies--mobile user acquisition or product-related role in mobile marketing industry. 

• Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI / analytics companies.

• Consistent record as a top performer in a customer success role or project management understanding client’s needs

• Passionate about working in a high-touch customer-facing role and interest for complex technology.

• Excellent communication and presentation skills, highly refined interpersonal skills.

• English--written and spoken--is a must. Additional languages are a plus.

• Enjoys working in a fast-paced, growth environment.

• Positive, “can-do” attitude!

• Technical or Special Knowledge: Knowledge of ad technology, mobile, media, SaaS models, etc.

• Experience: Strong presentation skills, 3+ years account management and sales experience, proven track record of success managing large accounts, experience with mobile, online advertising, ad-technology and understanding of international markets

• Education: Master’s degree in Business, Marketing or Engineering (B.S.) with Marketing (M.S.)

• Additional Qualifications: Account management skills; Excelling written and verbal communication; Willingness to travel to meet customers; Stable employment background; Problem solving ability; Ability to manage multiple priorities; Understanding of entrepreneurial organizations

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.