Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
THE HIGH LEVEL
At Iron Bow, our Customer Success Managers guide our customers toward their business goals, ensuring a smooth and successful experience from throughout the lifecycle of their Enterprise Agreement (EA) or other software contracts. This includes driving adoption, showcasing success, expanding solutions, and supporting renewal decisions. As a Customer Success Manager, you’ll also act as the central connection between the customer and Iron Bow’s teams to ensure seamless communication and support. You’ll be essential in delivering a positive, impactful customer experience every step of the way.
WHAT SUCCESS LOOKS LIKE?
- Adoption Skills: Proficient in guiding customers through adoption process, effectivley communicating value proposition and benefits to ensure successful utilization and integration into their operations. Maximizes user engagement and satisfaction.
- Technical Aptitude: Our CSMs tackle technical issues and communicate solutions clearly and effectively to customers.
- Customer Relationship Management: CSMs are masters at cultivating strong relationships with customers, listening to their needs and guiding them towards success.
- Communication Skills: Excellent verbal and written skill are crucial to effectively convey complex info to non-technical customers.
- Adaptive Problem-Solving: A drive to take on challenges and addressing customer pain points with innovative solutions, adapting seamlessly to evolving needs and dynamic market changes.
- Project Management: Our CSMs are multitaskers and juggle various projects while making our customers satisfied and impressing all parties involved.
- Customer Advocacy: As the superhero of customer experience, CSMs provide valuable feedback for improvement and make sure all stakeholder voices are heard.
WHAT YOU’LL BE DOING
- Act as a trusted advisor to customers and partners, driving efficient strong and lasting relationships.
- Engage customers to clarify their goals, address challenges, and highlight ongoing product value.
- Work closely with sales and cross-functional teams to foster adoption and growth.
- Identify and support expansion opportunities with expertise in partner operations, sales enablement, and monetization.
- Proactively manage and resolve issues, keeping internal teams aligned on partner offerings.
- Guide Cisco software and Enterprise Agreement customers through adoption and expansion.
- Seamlessly onboard customers into their Cisco Enterprise Agreement (EA).
- Serve as SME for EA-related tools, including Cisco Smart Accounts, EA Workspace, and Control Hub.
- Manage customer relationships through the EA lifecycle, focusing on onboarding, success plans, and usage insights.
YOUR VALUE PROP FOR OUR TEAM
- 4-8 years of experience in a customer-facing role, ideally in Sales, Technical, Project Management or Customer Success with Cisco sales or produce experience
- Broad knowledge across technology areas such as Enterprise Networking, Collaborations, Security and Data Center
- Self-motivated with a competitive drive and a keen attention to detail
- Strong technical and problem-solving abilities, with a commitment to quick and effective resolutions
- Proven experience managing customer engagements from start to finish, ensuring high satisfaction
- Bachelor’s degree preferred, especially with a technology background and 4+ years in IT industry
- Cisco Customer Success Manager Specialist Certification is highly desired or ability to obtain within 6 months of hire
- Skilled in advising customers and partners on best practices and strategic approaches
- Solid understanding of Cisco sales cycle, with excellent verbal and written communication, negotiation, and presentation skills
- Strong relationship builder with resilience, tenacity, organizational skills, and an ability to prioritize effectively
- Experience in the Veteran’s Affairs sector is highly preferred
TRAVEL REQUIREMENTS
This position is remote and requires 25% travel.
WHY YOU’LL LOVE IT!
- Collaborative Environment: Collaboration isn’t a buzzword, it's the key to our success. You’ll seamlessly collaborate with our Engineering, Chief Technology Office, Chief Strategy Office, Sales and Marketing teams for precise alignment and propelling opportunities towards excellence.
- Integrity: Ethical standards are non-negotiable at Iron Bow. Upholding honesty and authenticity in every client interaction cements our reputation as a trustworthy partner.
- Transformation: Join us in redesigning the customer and employee experience, for unparalleled success.
- Thriving Culture: Our company culture isn’t just about work; it’s about promoting an environment where innovation flourishes, ideas are heard, and growth is supported. We value diversity, creativity, and foster an atmosphere that fuels your professional journey.
- Impactful Work: You'll be part of meaningful projects that make a difference.
- Innovation and Excellence: We're at the forefront of our industry, pushing boundaries and forward-thinking initiatives.
- Flexibility & Autonomy: We encourage our team members to excel and make decisions.
- Resources: Access the tools and support needed to succeed, we’re heavily invested!
- Rewards, Recognition & Exceptional Leadership: Best of all, our compensation plans are designed to reward & motivate. And our leaders are there to provide expert guidance for your growth and success.
#LI-MA1 #LI-Remote
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
Top Skills
What We Do
We deliver mission success through next-generation solutions across government, healthcare, and commercial markets. Iron Bow relies on our passionate people, long-standing partnerships, and strategic thinking to solve your most critical challenges.
At Iron Bow, our people believe in a culture of transformation and that the future of technology is here to deliver our clients’ missions.
When it comes to our people, we care about the customer's mission, value a culture of teamwork, and believe deeply in the power of technology to transform lives and communities.
#WhatWeDoMatters
Disclaimer: Your privacy and security are important to us. Iron Bow Technologies does not request payment information, personal financial information, or any form of processing fees as part of our recruitment process. Please be cautious of any requests for such information as they may be scams.
Our interviews and communications are conducted through official channels only. This includes emails from verified company domains and phone calls or video conferences scheduled through our official systems.
If you are ever in doubt about the legitimacy of any communication purportedly from us, please do not hesitate to contact us directly at our official contact points for verification. The only domain we use is ironbow.com
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