Customer Success Manager

Are you ready to thrive in a dynamic and exhilarating environment, where you'll be entrusted with significant responsibilities? Are you seeking to join an extraordinary team of young, motivated, and highly ambitious individuals? If you have a genuine passion for connecting with people and driving remarkable outcomes, then you could be the perfect fit for our Customer Success Manager position.

About us

We are on a mission to help consumers save time and money by matching them with the best products for their needs with banking, insurance and utilities. Pricefox.gr is part of Samlino Group (https://samlinogroup.com/) and backed by the Antenna Group. Operating across five markets, we empowered over 10 million users last year alone, propelling them toward living healthier financial lives.

What we offer you

As our Customer Success Manager you get the unique opportunity of being a key driver of our exponential growth curve. You’ll be working in-person in the HQ in Athens where you will constantly be pushed out of your comfort zone. To ensure a never ending growth curve, we provide you with:

• The chance to create a genuine impact - experience the thrill of working in a fast-paced environment where your efforts and results are tangible, shaping the destiny of our business.
• Inspiration and guidance - work closely with our high-performing team, alongside our international peers and founder.
• Unlimited growth potential in our company - we firmly believe in nurturing talent from within, fostering an environment where the sky's the limit.
• The passport to adventure - become part of an international organization, allowing you to spread your wings and learn from our other markets.
• Invaluable transferable skills - fuel your interpersonal, digital, entrepreneurial, organizational, project management, and business prowess through hands-on experience and cutting-edge training.

Your Responsibilities

Responsibilities in this job will be defined as we work together throughout the recruitment process however, they will be mostly centered around:

• Monitor and optimize partner performance metrics, identifying opportunities for growth and improvement
• Develop and implement strategies to increase customer engagement and satisfaction
• Inspiring, leading, and cultivating A+ teams, empowering them to reach their potential and provide 5-star experiences to our invaluable users and partners.
• Amplifying our brand's presence in the market and architecting a best-in-class user experience.
• Analyze customer feedback and data to identify trends and recommend product improvements
• Encouraging audacious dreams and pursuing them relentlessly!

What we expect from you

We are looking for experienced business managers to help us reach our objectives. Industry experience is not a requirement, but you do need to be highly ambitious, proactive, forward-thinking, a fast learner, and driven to inspire and lead our team.

Furthermore, we are looking for candidates who:

• Possess an unwavering drive and desire to be the very best at what they do.
• Exude an unparalleled work ethic, fueled by an urgency to progress.
• Embrace ownership and proactively following through on commitments.
• Possess an insatiable curiosity about business, data, and people, relishing the opportunity to build and nurture relationships that fuel lasting success.
• Master the art of communication, wielding their words with impact both verbally and in writing.
• Showcase unrivalled organizational skills, skillfully structuring and prioritizing their work to achieve maximum efficiency.

Start date and schedule

Flexible start date.