Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
 

We're committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

Role Background:

Are you passionate about championing customer success and driving growth? Kyriba is seeking a dedicated Customer Success Manager to ensure our clients achieve long-term success with our innovative software solutions. As a CSM, you'll be instrumental in delivering value through every interaction, resolving challenges, sharing best practices, and educating clients on product enhancements. You’ll take ownership of customer retention and expansion, building trusted relationships and acting as a solution advocate.

What you will be doing:

• Foster and maintain trusted relationships with customers, championing their needs within Kyriba.

• Understand and exceed customer expectations to drive satisfaction.

• Actively solve customer issues, escalating when necessary, and ensure a satisfactory conclusion.

• Provide insights and knowledge to help customers maximize their system usage, including promoting Kyriba Training packages.

• Collaborate with Account Managers and customers to develop and implement a comprehensive Success Plan or Maturity Roadmap.

• Work with internal teams on client programs focusing on renewals, satisfaction surveys, marketing events, and more.

• Perform detailed data analysis, discover compelling insights and develop action plans with customers to help them achieve their goals.

• Maintain accurate and up-to-date account information and documentation in Salesforce.

• Stay informed on industry trends and best practices to continuously improve customer interactions.

What you will be bringing:

• At least 7+ years in a customer-facing role, ideally in a SaaS environment.

• Sales and commercial acumen with experience in Treasury, Cash Management, or similar fields preferred.

• Excellent oral and written communication abilities.

• Strong time management, organizational, and project management skills.

• Thrive in a dynamic, growing team environment.

• Willingness to travel up to 30% to meet with clients onsite.

• Excellent English, other languages would be a bonus (German, Italian, French, Spanish).

• Degree in Finance, Accounts, Treasury, Business Management, or equivalent preferred.

Why join Kyriba?

We offer you the potential to explore various parts of our business and grow professionally with the company. Opportunity to be part of building something exceptional in an international environment and lots of learning and growth in a globally scaling Saas company! We offer competitive salary + generous benefits plan + stock options available.

Diversity & Inclusion: Kyriba is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees.

Our Culture & Values: At Kyriba, we embrace a culture of community and ownership, guided by our “iCare” values:

• Innovation: Rewarding achievements and fostering continual improvement.

• Client Success: Understanding and enabling client success.

• Accountability: Personal responsibility and continuous improvement.

• Respect: Embracing diverse cultures and open communication.

• Excellence: Striving for excellence through leadership and integrity.

Join us to make an impact and grow your career in a supportive and innovative environment!