Hi All,
Greetings from Starkflow!
We are currently hiring for a "Customer Success Manager" for a part-time role in Chicago, IL.
Job Type: Part-Time
Job Title: Customer Success Manager
Job Location: Chicago, IL
Duration: 6-12 months contract
NOTE: This is a Chicago based role, with 40 - 60 hours work week. We are looking for someone who is good in agile sprint processes, writing project stories, top notch communication, following project management practices.
Job Description:
The client is currently searching for an experienced Customer Success Manager with a project management skills manager to join client's ranks and continue their tradition. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level project management initiatives. As a natural leader, this person should have a strong talent for project coordination and delegation. Ultimately, the ideal candidate should be motivated by a desire to optimize productivity and nurture program success from inception to completion.
Responsibilities:
- Coordinate cross-functional teams for product development and delivery
- Ensure alignment with product vision and goals
- Manage risks and issues throughout the delivery process
- Implement process improvements to enhance delivery efficiency
- Manage and utilize resources across projects
- Manage stakeholders’ communication
- Facilitate release planning and execution
- Manage and maintain program documents
- Align deliverables to the program’s outcome
- Ensure that the program delivers value to customers and aligns with their evolving needs and expectations.
- Maintain comprehensive program documentation, including project plans, status reports, and meeting notes.
- Provide regular reports to senior management on program performance, risks, and opportunities.
- Ensure that all program-related documentation is up to date and easily accessible to relevant stakeholders.
- Identify opportunities for process improvement and implement best practices across the program.
- Proactively monitor and address risks and issues as they arise, adjusting plans as necessary to keep the program on track.
- Drive customer-centric initiatives within the program, including product enhancements, feature requests, and feedback loops.
Skills Required:
- Project Management
- Agile Methodologies
- Risk Management
- Stakeholder Management
- Strategic Planning
- Change Management
- Communication and Presentation
- Problem-solving and Decision-making
- Customer-focused Mindset
- Data Analysis and Reporting
What We Do
Starkflow builds remote teams. At Starkflow, we aim to help founders grow businesses while saving their time and money, simultaneously providing long-term career opportunities to talent.
