Customer Success Manager

First Things First - What We Can Offer You

• Free daily breakfast and lunch provided
• Flexible working arrangements
• Monthly RDO (Full time employees)
• Ground-breaking parental leave program
• Up to 4 weeks' annual "Work from Anywhere" benefit
• Opportunities for growth, development and career progression
• Fun team camaraderie and events
• Paid volunteer leave days
• Public holiday exchange
• Casual dress
• ​Team social activities
• Free car parking
• And a range of other fantastic benefits!

The Job

The Customer Success Manager proactively partners with assigned clients and works to ensure clients realise value and achieve their intended outcomes with the Simpro Group of products.

What You’ll Do

• Partner with assigned clients to ensure clients realise value and achieve their intended outcomes with the Simpro Group of products.

• Develop and maintain trusted relationships with assigned clients and demonstrate commitment to client’s success. 

• Manage the customer lifecycle for assigned clients after onboarding through to expansion and renewals. 

• Demonstrate a solid knowledge of the product and product features.

• Deep understanding of the customer’s business, objectives and challenges. Proactively share product guides and updates, as well as insights, best practice and industry trends.

• Demonstrates ability to manage some complex situations. Able to conduct analysis of situations or data requires a review of a variety of factors.

• Thinks creatively to find innovative solutions to overcome obstacles for customers.

• Work cross-functionally to drive product adoption and remove obstacles.

• Builds strong relationships, both internally and externally, to tackle shared challenges collaboratively.

• Manage escalations independently and communicate with the customer whilst keeping them engaged.

• Keeps records up to date in sales CRM and customer success platform Generate reports as required.

What You’ll Bring

• Experience in customer-facing role

• Have good customer service skills and a desire to deliver the best for our customers

• Excellent listening skills and the ability to build trust and rapport with stakeholders at all levels

• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes

• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels

• Be tech savvy and have the desire to learn, and the ability to convey technical topics with simplicity

• Ability to work effectively under pressure and to perform well in a team dynamic

Core values required of all Simpro, AroFlo, BigChange & Clockshark employees:

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & Clockshark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.