Customer Success Manager

Position Summary

Role and Responsibilities

Customer Success Manager

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.

Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile,tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.

The Opportunity

We’re growing our Customer Sucess team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end-to-end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.

The Customer Sucess team will be based in our NY and LA office, and will report into the Head of Customer Sucess. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place!

Role and Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post-sale kick-off and management of campaign insights & reports.

• Serve as lead contact for all day-to-day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.

• Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.

• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.

• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.

• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.

• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.

• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed. • Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.

Skills and Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role

• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast paced environment

• Attention to detail, ability to multitask and strong organizational skills required

• Experience working directly with clients and can demonstrate ability to present during meetings

• Deep understanding of the digital advertising space, with knowledge of programmatic landscape

• Bachelor’s degree required

Skills and Qualifications

The salary range for this role is expected to be between $100,000 and $130,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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