Integral Ad Science

Customer Success Manager

Posted 3 Days Ago

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London, Greater London, England

Hybrid

Junior

AdTech • Big Data • Digital Media • Marketing Tech

IAS is a global media measurement and optimization platform.

The Role

The Customer Success Manager role involves leading client satisfaction, retention, and adoption efforts. Responsibilities include managing relationships with clients, providing updates, and enhancing understanding of IAS products. The role also involves collaborating with cross-functional teams, analyzing customer health metrics, and influencing product development to ensure successful delivery of solutions.

Summary Generated by Built In

Customer Success Manager

We’re looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations, and revenue efforts across Integral Ad Science’s existing client portfolio. As a direct report to the UK's Director of Customer Success, you'll be pivotal in shaping our customer-centric journey and will serve as a cornerstone of our esteemed Customer Success team.

Role Highlights:

Impactful Engagement: Play a transformative role in accelerating value realization for our clients. Our team is at the forefront, guiding Advertisers and Agencies in optimizing their digital media strategies.
Strategic Relationships: Cement robust ties with stakeholders, aiming to elevate revenue for our existing client base.

What You’ll Do:

Own and maintain the client/agency relationship and ensure goals/objectives are met with respect to adoption, reporting, QBRs, and product usage.
Facilitate regular check-ins with clients, ensuring they are kept informed of product updates, company news, and industry trends.
Enhance clients’ understanding of IAS products, methodologies, User Interface and general ad-verification industry knowledge.
Lead customer review meetings, providing in-depth analytics on product usage, areas for improvement, and potential upsell opportunities
Delve deep into customer health metrics, proactively pinpointing potential risks and strategizing on mitigation measures.
Work closely with the Product team to understand upcoming features and enhancements, ensuring customers are informed and educated on how to leverage new offerings.
Collaborate with cross-functional teams, including Technical Account Management, Marketing, and Product, to ensure seamless customer experiences.
Serve as the voice of the customer within the organization, ensuring feedback is communicated to relevant departments and influencing product development.
Ensure the timely and successful delivery of IAS solutions according to client needs and objectives
Assist with critical requests and escalate when necessary

What You’ll Need:

Sharp analytical acumen, coupled with the prowess to weave data-driven narratives.
Proven expertise in Customer Success or Sales, showcasing a knack for nurturing and sustaining client relationships.
Track record of navigating sales and planning avenues to meet renewal and growth objectives.
A holistic thinker with an eye for granular challenges.
Commanding presentation skills, simplifying intricate data effortlessly.
Ability to juggle multiple projects, prioritizing effectively to meet stringent timelines.
A proactive approach, always on the lookout for avenues to uplift customer experiences.
Skill in resolving intricate operational challenges seamlessly.
Proficiency in Microsoft Office, Google Docs, and CRM platforms, with a preference for Salesforce.
A history of innovative and forward-thinking strategies that drive tangible outcomes.

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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