Customer Success Manager

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.

What We Believe In

- Do what’s right for the customer

- Be kind and authentic

- Deliver great quality

- Be relentless

Challenges You Will Solve

Your mission is to empower our customers to continuously improve their security outcomes, so that they can make their greatest impact. When our customers succeed, we succeed. You will develop great relationships, become a trusted advisor, and help customers unlock the power of Red Canary.

What You'll Do

• Onboard, coach, and guide customers through their experience with Red Canary
• Build great relationships with the people who work for our customers, highlighting opportunities to make their experiences better over time
• Coordinate the introduction of new products or services through marketing programs, technical information webinars, etc.
• Conduct regular business reviews to ensure continued value realization and retention
• Seek out and qualify the potential for new and increased revenue within your portfolio
• Work closely with Technical and Sales teams to articulate customers’ goals and ensure they get the full value from products or services.
• Develop strong product knowledge and expertise, be able to respond to customer questions and tune each implementation to best suit each customer’s needs
• Prioritize your time towards the most critical tasks, while ensuring maximum time spent with customers and on building relationships
• Deliver against quarterly OKRs and KPI targets

What You'll Bring

• Excellent oral and written communication skills, specifically with escalated customers
• Able to clearly communicate sophisticated solutions in an easy to understand manner
• Strong ability to prioritize tasks and issues using sound data and metrics
• Able to achieve objectives with mentorship and coaching
• Able to manage customers and make recommendations to improve the customer's security outcomes
• 3 + years of experience in an Account Management or Customer Success position at a SaaS company
• Experience working with Salesforce and ChurnZero a plus.
• Experience in cybersecurity is preferred, but not required

Compensation range is $75,040 - $90,000 base base salary, with commission for an estimated on-target earnings of $93,800 - $112,500, plus equity.

Application Deadline: December 6th, 2024

Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2024BenefitsSummary.pdf?version=0

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.