Customer Success Manager

About BTSE:

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. We empower businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market.

BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. Our diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses.

We are seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

At BTSE Enterprise Solutions, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and define the future of digital finance. Just like Lego blocks, what our customers build with BTSE Enterprise Solutions is much more than the sum of its parts. No team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.

As a Customer Success Manager at BTSE Enterprise Solutions you will work closely with our largest clients. Each client has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with traders.

Responsibilities:

• As a Strategic Customer Success Manager, you’ll be the point-person responsible for a portfolio of our largest strategic customers.
• Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
• Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the BTSE Enterprise Solutions platform
• Evangelize new enterprise products for the customer, helping them to deepen and expand their usage of BTSE Enterprise Solutions
• Use your deep BTSE Enterprise Solutions product knowledge to onboard and lead new enterprise customers to value
• Simultaneously manage multiple customers who are at different points on the customer lifecycle
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen BTSE Enterprise Solutions proficiency
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights

Requirements:

• You have a minimum of 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company.
• Interest in Crypto/Web3 is a must, experience in centralized exchange business a plus. 
• You have a track record of delivering value to complex customers with large employee bases
• You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
• You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
• You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
• You execute with excellence and have a deep track record of creating a significant impact for your customers
• You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”
• Strong strategic thinking and analytical reasoning. 
• Hubspot, salesforce, or other CRM experience preferred.
• Exceptional communication skills and ability to think critically about data requests across the entire organization.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• Comprehensive healthcare schemes for employees and dependants 
• And many more! Apply and let us tell you more!

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. BTSE is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

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