Customer Success Manager

Empowering enterprises to keep the planet habitable for all, Terrascope aspires to be the easiest carbon measurement and decarbonization platform for companies in the land, nature, and net-zero economy sectors.

Terrascope is a leading decarbonisation software platform designed specifically for the Land, Nature (LAN), and the Net-Zero Economy (NZE). As the easiest-to-use platform for these sectors, our comprehensive solution blends deep industry expertise with advanced climate science, data science, and machine learning. Terrascope enables companies to effectively manage emissions across their supply chains. 

Our integrated platform offers solutions for Product and Corporate Carbon Footprinting, addressing Scope 3 and land-based emissions, SBTi FLAG & GHG Protocol LSR reporting, and supporting enterprise decarbonisation goals.

Publicly launched in June 2022, Terrascope works with customers across sectors, from agriculture, food & beverages, manufacturing, retail and luxury, to transportation, real estate, and TMT.

Terrascope is globally headquartered in Singapore and operates in major markets across APAC, North America, and EMEA. Terrascope is a partner of the Monetary Authority of Singapore’s ESG Impact Hub, a CDP Gold Accredited software provider, has been independently assured by Ernst & Young, and a signatory of The Climate Pledge to achieve Net Zero by 2040.

We are looking for a Customer Success Manager (CSM) to help customers realize sustained business value by accelerating their transformation journey with Terrascope. The successful candidate will guide customers in designing and executing strategic implementations of Terrascope’s solutions, enabling them to achieve their highest sustainability ambitions. Working backward from customer objectives, you will leverage Terrascope’s best practices developed across multiple engagements to create an end-to-end, seamless measurement and adoption experience that unlocks the full potential of our industry-leading solution.

As a CSM, you are a thought leader with a strategic, innovative mindset. You bring a blend of technical acumen, program management, organizational change management, and communication skills to solve problems, challenge conventions, and align cross-functional teams, including sales, solution architecture, enterprise support, product development, professional services, and partners. You will build trust across customer organizations, identify strategic opportunities, establish roadmaps and actionable plans, coordinate technical architectures, and set up programmatic governance. You own and drive execution excellence for the customer’s cloud journey (technical, operational, organizational, and educational) across IT teams, executives, and business units.

At Terrascope, we value critical thinking, self-motivation, and adaptability in entrepreneurial environments. We seek people who pay attention to detail while thinking big on behalf of our customers. With a focus on business outcomes, a broad technical background, and a passion for problem-solving, you are a team player who makes data-driven decisions, communicates thoughtfully, and is committed to delivering sustainable SaaS experiences.

In this role, you will:

• Orchestrate a near, mid, and long-term vision and strategy for the customer’s Terrascope transformation by collaborating closely with the customer and Terrascope teams
• Demonstrate outstanding customer engagement skills across all organizational levels and foster long-term relationships based on excellence
• Maintain a broad, in-depth understanding of SaaS technologies to unlock opportunities for customers
• Leverage a strong background in change management and seamlessly incorporate best practices into project delivery
• Accelerate customer adoption through education and enablement initiatives
• Collaborate with customers to identify and prioritize high-impact use cases for Terrascope service adoption and best practice implementations
• Manage time effectively and engage relevant customer, Terrascope, and partner teams to advance the customer’s journey
• Be a thought leader within Terrascope by sharing successful practices, mentoring junior CSMs, and influencing industry trends

You should have:

• 3-5 years of experience leading complex, large-scale technical or engineering programs with a track record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 3+ years in a customer-facing role, engaging with senior customer executives, technologists, and/or partners to solve complex business challenges with advanced technologies
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams
• A strong background in problem-solving and innovative technology program development across customer organizations
• Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience
• Ability to travel up to 15% as needed
• Excellent presentation and verbal communication skills in English
• Proven track record of detail orientation with self-motivation to excel in fast-paced, dynamic environments
• Ability to coordinate effectively between project teams and customers to meet unique customer requirements
• Project management certification or training such as PMP, Scrum, or Agile experience and certification

Even better if you have:

• Experience with sustainability, particularly in decarbonization strategies
• Experience in a SaaS startup
• Experience using HubSpot
• Contacts or experience in the Food & Beverage, Agriculture, and Industrial sectors
• Spanish language skills 

We're committed to creating an inclusive environment for our strong and diverse team. We value diversity and foster a community where everyone can be their authentic self.