Customer Success Manager

About Ogury

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

About The Role

As Ogury continues to expand our footprint, we are looking for a passionate and results-driven Customer Success Manager to join our team and play a key role in driving client engagement and campaign success across the Central/Midwest markets.

In this role, you will be the strategic coordinator of all things campaign-related, working closely with Sales, AdOps, and cross-functional teams to ensure we deliver best-in-class digital and mobile campaign performance. You will be the go-to expert for our clients, providing hands-on, world-class service, fostering strong relationships, and ensuring maximum ROI and client satisfaction.

As a Customer Success Manager, you’ll thrive in a fast-paced, dynamic environment, where no two days are the same. You will be deeply involved in every stage of the campaign life cycle, from launch to optimization and reporting, ensuring seamless execution and impactful results. Your expertise in AdTech, digital advertising, and mobile campaigns will be critical to driving success and retention.

This hybrid role will be based out of our Chicago, IL office, where we foster a collaborative and creative work environment. We encourage team members to join us in the office at least two days a week to build stronger connections. You will report directly to the Director of Customer Success.

Why you will love this role

• Lead high-impact digital and mobile campaigns from start to finish, working with cross-functional teams to deliver outstanding results.
• Be the go-to expert for your clients, providing world-class service and maximizing their ROI through strategic guidance and hands-on support.
• Thrive in a dynamic, fast-paced environment, where no two days are the same, and your expertise directly drives client success and growth.

What you will be doing

• Build and nurture strong, long-lasting client relationships – after all, they're your clients! You’ll be their trusted partner, ensuring their success and satisfaction.
• Own and manage the full campaign life cycle, from setup and activation to performance analysis and post-campaign presentations, delivering measurable success.
• Be the go-to expert for your agency patch, serving as the first point of contact and line of defense for all campaign-related inquiries, troubleshooting, and optimizations.
• Stay ahead of the curve by becoming a knowledge expert in Ogury’s technology, products, and the fast-evolving AdTech industry.
• Provide strategic counsel to clients daily, offering creative and data-driven campaign recommendations that align with their KPIs, objectives, and growth strategies.
• Identify and capitalize on account growth opportunities, working in tandem with Sales to drive retention, increase engagement, and expand revenue.
• Maximize incremental revenue by delivering high-quality service and driving adoption of Ogury’s innovative products and solutions.
• Strengthen client relationships by engaging in industry events, positioning both yourself and Ogury as thought leaders in the space.
• Collaborate cross-functionally with Sales, AdOps, and Product teams, ensuring a seamless and high-touch customer experience with exceptional campaign execution.
• Assess and mitigate risks in campaign briefs and setups, proactively ensuring successful execution and performance.
• Leverage Ogury’s cutting-edge insights suite to provide clients with industry-leading data, analytics, and key learnings to optimize their strategies.

What you will bring to Ogury

• Client-facing experience with a strong background in digital advertising, ideally within AdTech, programmatic, or mobile advertising.
• Hands-on programmatic and mobile expertise, with a deep understanding of how these channels drive performance and engagement.
• Proven ability to deliver results in a fast-paced, dynamic environment, managing multiple campaigns and priorities with agility.
• Data-driven mindset, with a passion for analytics and storytelling—leveraging insights to craft compelling narratives that drive campaign success.
• Proficiency in Excel, PowerPoint, MS Office Suite, and Google Suite, ensuring seamless campaign analysis, reporting, and client communication.
• Exceptional presentation and communication skills, with the ability to engage and influence clients at all levels.
• Strong attention to detail and outstanding organizational skills, ensuring flawless execution and client satisfaction.
• A growth-oriented mindset, with a genuine drive to develop and expand your agency patch through strategic client engagement.

Applications will close on April 15, 2025.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. 

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- Flexibility in working hours and location

- Comprehensive benefits coverage

- 401K plan with a company match

- Generous holiday and leave allowance, in addition to national holidays

- A strong focus on the well-being of our team members, with access to both physical and mental health resources

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us at [email protected]. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.