Speechmatics is a cutting-edge AI company that is breaking down cultural barriers by building diverse and inclusive speech technology. We are looking for a Customer Success Manager to join our ambitious and collaborative team. The ideal candidate will be an exceptional communicator with a proven track record of delivering value to customers while taking commercial ownership of their book of business, particularly in a fast-paced environment; aligning with our mission to ‘Understand Every Voice’.
You will be the 'conductor of the Orchestra', ensuring our customers voices are heard across product, marketing, and finance teams. This role requires a highly motivated individual that takes a proactive approach to customer success and hitting targets.
What you'll be doing
- Effectively manage relationships with key stakeholders, both internally and externally, ensuring clear and consistent communication.
- Liaise with product, marketing, and finance teams to ensure customer feedback is heard and acted upon. You are the voice of the customer.
- Proactively engage in conversations around renewals and upselling, showcasing the value and impact of Speechmatics innovative solutions.
- Develop strategies to maximise growth and de-risk churn, demonstrating a proactive and solution-oriented mindset.
- Work closely with the Director of Customer Success and team members to drive customer success initiatives.
Who we're looking for
- Proven experience in Customer Success, preferably in a start-up or scale-up environment. Experience with technical API-based products is a plus.
- An individual with a hunger to learn and grow within the company.
- Exceptional communication skills, with the ability to convey complex information clearly and effectively, to a variety of stakeholder.
- Proven track record of working independently, taking initiative to deliver targets.
- Ability to present data and insights effectively, building rapport with customers and stakeholders.
- A team player who takes pride in their work and aligns with our company values.
We encourage you to apply even if you do not feel you match all of the requirements exactly. The list of requirements is intended to show the kinds of experience and qualities we’re looking for, but it is not exhaustive. If you are interested in the role, the team, and our mission, we would love to consider your application. We are always open to conversations and look forward to hearing from you.
Who we are:
Speechmatics is the leading expert in Speech Intelligence, and uses AI and Machine Learning to unlock business value in human speech worldwide. We work with an amazing mix of global companies, and our technology can integrate into our customers stack irrespective of their industry or use case – making it the go-to solution to harness useful information from speech.
Joining us means working with some of the smartest minds around the world, focused on cutting-edge projects and deploying the latest techniques to disrupt the market. We believe in putting people first; we’ll do all we can to help you develop your skills and give you the tools you need to thrive. Our Focus Fridays give you an undisturbed day of focus, offset with Together Tuesdays when we have our team meetings, so you've always got the right balance.
We have structured a hybrid approach that includes 2-3 designated office days each week. This arrangement ensures that while we embrace the advantages of remote work, we also maintain the vital connection and synergy that only in-person interactions can foster.
This is only the beginning; we’re looking for amazing people like you to continue our journey…
What we can offer you:
No matter what stage of your career you’re at - from paid internships and first-job opportunities through to management and senior positions - we’ll support you with the training and development needed to reach your career aspirations with us. There really is no shortage of opportunities here for you to get involved and collaborate with those around you to deliver your best work.
We offer incredibly flexible working, regular company lunches, and birthday celebrations. But that’s not all. We’ve spoken to our teams to find out what they want. From Private Medical and Dental for you and your family, through to global working opportunities, a generous holiday allowance and pension/401K matching, we want to make sure our employees and their families are looked after. Every employee will receive a working from home allowance for tech or home office equipment (on top of your choice of laptop and accessories of course). Our approach to parental leave is designed to support employees globally. While this varies by geo, we have support in place for parents (including adoption assistance) to ensure they have the time and financial resources needed to care for their growing families.
At Speechmatics, our mission is simple: Understand Every Voice out there.
That's not just about our tech – it's the heart and soul of who we are. We welcome different experiences, viewpoints, and identities. For us, it’s not just the right thing to do; it’s our catalyst for sparking innovation and creativity. Our teams thrive in an environment that celebrates and supports everyone – no matter their gender, identity or expression, race, disability, age, sexual orientation, religion, belief, marital status, national origin, veteran status, pregnancy, or maternity status.
But we don’t just open the door to diversity – we actively welcome it. Why? Because we believe every unique voice adds something special to our team, leading us to smarter solutions and a better workplace.
So, come as you are and join our Speechling community. We’re building a place where every voice not only gets heard but is also respected and valued.
For more information on us, please visit our website and follow Speechmatics on our social channels via Twitter, Facebook, LinkedIn, and YouTube.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. #LI-Hybrid
What We Do
Speechmatics is the world’s leading expert in Speech Intelligence, combining the latest breakthroughs in AI and ML to unlock the business value in human speech. Businesses use Speechmatics worldwide to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect or location in real-time and on recorded media.
Combining these transcripts with the latest AI-driven speech capabilities, businesses build products that utilise summarization, topic detection, sentiment analysis, translation and more. Speechmatics processes over 300 years of transcription worldwide every month in 48 languages and can translate 69 language pairs. Having pioneered machine learning in speech recognition, its neural networks consider acoustics, languages, dialects, multiple speakers, punctuation, capitalisation, context and implicit meanings.
Speechmatics is headquartered in Cambridge, UK. Speechmatics is a registered trademark.
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