Customer Success Manager

Our Story So Far:

Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services. 

In less than 5 years, Pigment has grown to over 480 employees across offices in New York, Toronto, London, Paris and soon San Francisco, and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

We serve a range of leading global brands like Figma, Coca-Cola, Unilever, Deliveroo and Klarna to name a few!

What you'll do

• Work closely with customers to understand their business needs and challenges, proactively delivering solutions that maximise value and align with their strategic goals
• Build deep, trusted relationships with key stakeholders and senior leadership on customers side to ensure the continuous success of our customers and contribute to the growth and sustainability of our partnership
• Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
• Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
• Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
• Navigate through multiple departments within an organisation to expand use cases and business value of Pigment
• Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
• Lead the development of the Pigment community though thought leadership, events, and developing practices
• Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap

Who you are

• Extensive experience in customer success, account management, or professional services at a software/SaaS company
• Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Experience deploying SaaS platforms across enterprise organisations and driving long-term engagement
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
• Ability to adapt to a rapidly changing product and respond strategically to customer needs
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision
• Fluent English and French. Any additional European languages is an advantage
• BA/BS degree required, MBA or other relevant advanced degree preferred

What we offer

• Competitive package
• Equities
• Healthcare: Alan Blue for you and your family
• Brand new offices in the heart of Paris (Sentier)
• Remote-friendly policy

How we work

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.