Customer Success Manager

About Ogury

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

About The Role

Ogury is seeking an experienced Customer Success Manager to oversee all client service-related aspects of the sales cycle. The Customer Success Manager ideates and executes strategic solutions that will achieve clients' KPIs and objectives. In this role, you will oversee the entire process from pricing & campaign structure to seamless launch to the campaign wrap.

This is a client facing role where analytical individuals will thrive. The position is best suited for someone who can provide equal attention to a wide range of client needs and build lasting client relationships.

The Customer Success Manager is a team player who is not afraid to engage in the day-to-day responsibilities and act with rigor. This person is thrives in a dynamic environment where you will further develop your skillsets; with a focus on both personal and professional growth.

What You Will Do:

• Partner with Sales to determine a client's campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives
• Be your clients advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle
• Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth
• Pinpoint upselling opportunities and work directly with sales teams to drive incremental revenue and ensure rebooking nurturing solid client relationships
• Deliver exceptional client service by providing deliverables and managing client expectations, while showcasing mobile marketing expertise
• Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results

What You Will Bring To Ogury:

• Experience in AdTech and Mobile is required
• Proven deep understanding of digital media terminology, mobile industry trends and how the digital industry operated and the main client needs
• Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM, Innovid, ComScore, etc.
• Fluent knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative, etc)
• Dynamic individual that is able to effectively engage and present to a variety of audiences, including internal team members and external client contacts

#LI-CM1 #LI-Hybrid

We thank you in advance for your interest in Ogury!

Applications will close on April 15, 2025.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. 

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- Flexibility in working hours and location

- Generous holiday and leave allowance, in addition to national holidays

- Monthly travel and meal vouchers

- Savings fund

- A strong focus on the well-being of our team members, with access to both physical and mental health resources

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us at [email protected]. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.