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Healthie’s Mission
Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.
We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.
Today, we support thousands of organizations—rannging from small private practices to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients across the full spectrum of healthcare services — from preventative health and wellness to complex chronic care management.
We believe the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at: https://www.gethealthie.com.
About the Role
Healthie is seeking a hands-on Customer Success Manager (CSM) to join our Enterprise team and manage relationships with our largest enterprise customers in the digital healthcare space. This customer-facing role is critical to driving adoption, ensuring satisfaction, and identifying opportunities for growth and retention.
As the primary point of contact during and after implementation, you’ll act as a trusted advisor to our customers, helping them achieve their business goals and maximize the value of Healthie’s platform. Day-to-day, you’ll oversee account health, support customers in meeting target go-live dates, manage renewals, identify and drive expansion opportunities, conduct quarterly business reviews, provide tailored product guidance, and proactively address risks to ensure a seamless customer experience. You’ll also work cross-functionally with teams like Solutions Engineering, Product and Support to address challenges, deliver solutions, and continuously enhance the customer journey.
If you’re passionate about building relationships, driving results, and contributing to a high-performing team, this role is for you. Reporting to the Director of Customer Success, this position is ideal for someone with expertise in healthcare workflows, a customer-first mindset, and the ability to deliver measurable outcomes in a fast-paced environment.
Details, details
- This is a full-time, hybrid position, located in our NYC HQ.
- The base salary for this role is $95,000 - $125,000 per year.
- U.S. work authorization is required and Healthie does not provide sponsorship.
About You
- You have 5+ years of experience in customer success, account management, or a related role, with a proven track record of driving adoption, retention, and achieving renewal and growth targets.
- You bring 2+ years of experience in digital healthcare services, ideally in an EHR/EMR environment, with familiarity in healthcare workflows, digital health solutions, and regulatory requirements (e.g., HIPAA).
- You excel at building strong relationships, leading with influence, and fostering collaboration with customers and colleagues.
- You have exceptional written and verbal communication skills, simplifying complex topics for diverse audiences.
- You thrive in fast-paced, self-directed environments with a bias toward execution and delivering results.
- You are passionate about healthcare and committed to improving patient outcomes and experiences.
- You embody Healthie’s core values (Respect, Reliability, Resilience), incorporating them into your work and interactions.
- You are driven, resilient, and relentless in your focus on delivering exceptional results while maintaining high standards of excellence.
Interview Process
- Quick chat with Katie, Director of Talent (20 minutes)
- Interview with Emma, Director of Customer Success (30 minutes)
- Interview with Tariq, COO (20 minutes)
- Group Presentation with Emma, Tariq, & available members of CSM team (1 hour)
- Meet with Erica, CEO + cofounder (20 minutes)
Reference checks
To learn more about Working at Healthie & our benefits, click here.
Healthie participates in e-verify
Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.
What We Do
Healthie is a SaaS company that offers infrastructure for virtual-first healthcare organizations launch & scale provider services. We work with digital health organizations dedicated to modernizing the healthcare experience and improve patient outcomes. We make it easy for organizations to streamline operations and build longitudinal relationships with clients.
Our software provides a turnkey solution for innovative companies to launch provider services, and our API prevents D2C Healthcare companies from having to re-create core healthcare infrastructure, including for: EHR system, Coaching Software, Client Engagement, Telehealth, and Insurance processing.
Healthie is HIPAA, PIPEDA, GDPR, and PCI-compliant, and our cloud-based platform comes with a web and mobile (iOS & Android) app for organization administrators, providers, and their clients.
Healthie is a privately held company headquartered in New York. We are hiring! Working at Healthie means you serve thousands of innovative health tech companies. Healthie's technology serves as the backbone for incredible virtual-first organizations that build long-term relationships with their customers, contributing to a better healthcare system. If you're interested in joining our growing team or scheduling a demo, please visit our website: www.gethealthie.com
Why Work With Us
Healthie is unique due to its innovative culture, operational excellence, commitment to employee growth, and focus on meaningful work that is impacting the future of healthcare. Working here offers opportunities for personal and professional development, an inclusive and collaborative environment, and the chance to make a real impact.
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