Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.
Our values, which reflect our view on what's important and what's right, include: We're humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.
Our Customer Success Manager, Northern Europe takes ownership of AlertMedia's customer relationships, which we value above all else. They will work with our customers in this region to learn their goals, implement them and set them up for success, and drive ongoing customer health and growth through motions like Quarterly Business Reviews.
As a fast-growing software company, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth. We prioritize recruiting exceptional talent and fostering an environment that encourages innovation and growth to meet the demands of our rapidly expanding customer base.
What you get to every day:
- Develop and maintain strong relationships with customers to understand their goals and challenges
- Lead and manage the onboarding process for new customers, ensuring smooth implementation of our product from start to finish
- Provide product training and documentation to new users to ensure successful adoption
- Conduct regular check-ins, business reviews, and provide strategic advice on best practices to maximize customer success.
- Work closely with the product and engineering teams to provide feedback and influence product development based on customer insights
- Support sales initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
- Conduct effective Quarterly Business Reviews to highlight the customer's realized value and communicate recommendations and new features
- Diligently manage Gainsight and Salesforce data to effectively manage your book of business
What you bring to the role:
- 3+ years' experience as a Customer Success Manager or Implementation Manager
- Desire to work with demanding, multi-national customers
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Strong project management and organizational skills with the ability to manage multiple customer accounts simultaneously
- Strong analytical, negotiation, and creative problem-solving skills
- Salesforce & MS Excel required, Gainsight is a plus
- The Customer Success Manager will be based in Ireland
Why you'll love working at AlertMedia:
- Competitive Base Salary + Company-Wide Bonus program
- Generous and flexible time and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
- 401K with a generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 8 years in a row and numerous other national awards
- Ongoing career development opportunities with our Learning & Development team
About AlertMedia:
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses-including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart-in more than 130 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
AlertMedia does not currently sponsor applicants for work visas.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
Top Skills
What the Team is Saying
What We Do
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. Our team of in-house intelligence analysts and meteorologists work around the clock to monitor thousands of data sources around the world, providing our customers and employees with verified, credible information to protect them from impending threats.
AlertMedia has been recognized both nationally and locally for its exceptional company culture, most recently being named to Inc. Magazine’s Best Workplaces list for 2023. We were also named to Forbes’ list of America’s Best Startup Employers for two consecutive years, Austin Business Journal’s Best Places to Work for six consecutive years, and Built In Austin’s 100 Best Places to Work in Austin.
Located in the heart of downtown Austin in the "smartest building in the city", AlertMedia inspires and invests in our employees through continuous developmental experiences, including Career Month, community volunteering, mentorship programs, Employee Resource Groups, and weekly "Tuesday Lunches" where the company comes together to learn about and discuss any business updates. AlertMedia also facilitates a robust internship program, working with universities (including HBCUs), non-profit organizations like Hiring Our Heroes, and similar partners to invest in the future of our diverse workforce.
Why Work With Us
AlertMedia employees have a strong connection to our mission and product. An anonymous employee survey recently revealed 99% of our people feel the work they do is important and making a direct impact, 94% feel our diverse, grow-from-within culture is collaborative and supportive, and 92% are taking advantage of our career development opportunities
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AlertMedia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy provides flexibility so employees can work and collaborate from home or in our Austin offices, either full- or part-time. We ask employees in Austin to join us on Tuesday for company-sponsored lunch to connect and learn together.
