Company Description
Founded in 2014, Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more collaborative, automated, sustainable, profitable, and customer-centric supply chains.
Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track more than 28 million shipments per year across 92 countries.
Having already raised €110 million in funding, Shippeo grows on average by 80% year on year. Our team of Shippians comprises 28 different nationalities, speaking a total of 24 languages.
Job Description
Are you a problem-solver with a passion for delivering value to customers? Do you thrive in dynamic environments, enjoy managing operational tasks, and have a background in consulting? We’re looking for a Customer Success Manager to join our team and take ownership of key client relationships!
Why this role matters: In this pivotal position, you’ll report to the Customer Success Director and manage a portfolio of customer accounts. Your mission will be to drive business value for our customers through adoption, satisfaction, and expansion of Shippeo’s offerings.
What you'll do:
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Own Key Relationships: Develop long-term partnerships with key accounts, becoming their trusted advisor from operational teams to C-suite executives.
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Problem-Solver: Regularly monitor the status of operational tasks, such as carrier onboarding or support tickets etc. Follow up on delays, identify roadblocks, and ensure issues are resolved promptly to keep processes running smoothly.
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Lead Business Reviews: Steer strategic discussions around goals, progress, risks, and new opportunities.
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Drive Value & Growth: Ensure high product adoption and showcase tangible ROI, while collaborating with the Sales team on expansion opportunities.
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Voice of the Customer: Act as an internal advocate for your clients, influencing Product, Sales, Marketing, and Operations teams to meet their needs.
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Strategize for Success: Organize workshops and provide input on product roadmap prioritization based on client feedback.
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Contract Lifecycle Management: Oversee contract renewals and key negotiations, ensuring continuous value delivery and satisfaction.
Qualifications
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4+ years of experience in managing customers in a consulting firm
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A proven track record in handling executive-level stakeholders and successfully driving complex, high-pressure projects.
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Fluent in French and English; additional proficiency in German, Dutch or Italian a plus.
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Willingness to roll up your sleeves and take care of operational tasks, being both a doer and a problem solver.
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Experience or knowledge in Supply Chain industry is an advantage.
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This is a hybrid role requiring regular visits to our Paris office, ideally twice a week. We’re seeking candidates located in the area to facilitate these visits conveniently.
Additional Information
Recruitment Process :
- Preliminary call with our Talent Acquisition Manager
- 1st interview with the Hiring Manager
- Case Study
- Final Interview
Application Requirements:
Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment.
We are looking for talents who share our values:
- 🚀 Ambition
- 💙 Care
- 🎯 Deliver
- 🤝 Collaboration
Find out more about our values in Our Culture Book
Diversity Statement
We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.
We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this, you can reach our dedicated Disability Advisor at [email protected] with any inquiries or requests for accommodations during the application process.
What We Do
Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more resilient, sustainable, and customer-centric supply chains. This is made possible with highly accurate real-time operational visibility and Transport Process Automation™ to streamline transportation processes, reduce latency and improve operational efficiency. Their Multimodal Visibility Network integrates with more than 1,000 TMS, telematics and ELD systems, enabling Shippeo’s platform to provide instant access to real-time shipment tracking across all transport modes, in a single portal, through an intuitive user experience. A proprietary and industry-leading machine learning algorithm offers unmatched ETA accuracy, allowing supply chain companies to quickly anticipate problems, proactively alert customers, efficiently manage exceptions with collaborative workflows, and GHG emissions from supply chain transport. Hundreds of customers, including global brands like Ahold Delhaize, AkzoNobel, Amazon, Avery Dennison, Bosch Siemens Hausgeräte, Carrefour, Coca-Cola HBC, Jaguar Land Rover, Heineken, Kuehne+Nagel, L’Oréal, LVMH, Renault Group, Sabic, Saint-Gobain, Siemens Energy and XPO Logistics, trust Shippeo to track more than 32 million shipments per year across 110 countries. Learn more at www.shippeo.com
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