Customer Success Manager (f/m/d)
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Customer Success Manager (CSM) owns GreenLake and services business growth, expansion (cross- and up-sell), profit & loss, customer loyalty and service delivery. He/she leads business development activities in his/her account and is responsible for landing and expanding GreenLake contracts.
In a typical day as a Customer Success Manager, you would
- Work on HPE top accounts covering substantial GreenLake and service-based solutions engagements
- Spend a significant percentage of your time directly with the customer, and interface with all levels, including the highest, within the customer organization
- Build effective business relationships between HPE and the customers in concert with the HPE Enterprise Account Executive.
- Understand the customer's market and IT strategies and act as a trusted advisor to the client´s management
- Typically identify up- and cross-sell opportunities, qualify complex deals, which may be international engagements, and drives these to closure together with sales
- Drive adoption and expansion of the GreenLake business and contribute to bid engagements within your accounts
- Own the customer specific services P&L, including revenue and cost forecast
- Be responsible for correct demand/supply management in GreenLake deals
- Own and runs the business governance with the customer incl. regular joint business reviews
- Ensure overall service delivery excellence, managing all contractual commitments towards the client, maximizing customer satisfaction
- Work on improving the financial performance of service contracts with the client, driving innovation by deploying HPE technology
- Significantly contribute to the Account Business Plan (ABP) in conjunction with the customer and the HPE team assigned to the Account
If you are…
- Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!
If you have these Skills, Expertise, Attitude and Education…
- University Degree or equivalent combination of education and experience
- 6+ years of experience in Cloud-based solutions and platforms, IT-based managed services solutions or outsourcing
- Knowledge in design, implementation, and running a multi-tier governance within complex client engagements
- Experience in the discovery and development of large IT advisory, professional services, or IT operations opportunities, leading them to closure
- Passion for technology and for being a part of a fast-growing XaaS business
- Expertise on IT and business context – platform & services concepts, IT processes and operations, new applications, typical budgets of the CIO's, typical objectives, measures, metrics, etc.
- Background in budget management (revenue and cost) and taking appropriate action to improve operational margin and grow top-line
- Show superior business acumen to be able to deliver and communicate ROI for clients, throughout the customer lifecycle
- Are highly organized, able to track multiple concurrent tasks and activities simultaneously
- Demonstrate advanced leadership skills, including coaching, team-building, conflict resolution within cross-functional teams in a matrix organization
- Excellent verbal and written communication skills, including advanced negotiation, presentation and influencing skills (both in German and English language)
Join us and make your mark!
We offer:
- Competitive salary and extensive benefits package (pension scheme, insurances, company car, bike and car leasing, and other fringe benefits)
- Work-life balance (flexible working time and hybrid workplace model, 30 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
- Support for education, training, and career development
- Diverse and dynamic work environment
Part-time work or job-sharing is also applicable to this position.
HPE is:
- Ranked in the Top 3 in the Women's Career Index Germany in 2024 for the eleventh time
- Named Gold Champion in Pride Index Germany in 2023
- Ranked 9th on Fortune’s 2023 list of Best Workplaces in Technology
- Ranked 5th on Newsweek’s list of America’s Most Responsible Companies 2024
- Named a Best Place to Work for Disability Inclusion for the eighth year in row
- Recognized as one of the Best Companies for Multicultural Women by Seramount in 2023
Want to know more about it? Then let’s stay connected!
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#austria, #germany#sales
Job:
Sales
Job Level:
Master
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
