Customer Success Manager, DACH, Mid-Touch (m/w/d)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position is office-based (hybrid) in Munich.
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business.

As part of the Emerging Corporates (Mid-Touch) Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.

Role Responsibilities: What you'll do

• Manage up to 70 Emerging Corporates customers in the Mid Market.

• Build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio.

• Prioritize based on customer focus to ensure that no customer is overlooked or underserved.

• Leverage data to effectively drive the successful adoption and retention of your customers.

• Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager.

• Act as the voice of the customer and help translate their needs into product requirements.

• Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures. 

Role Requirements: What you need to succeed

• 3-5 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.

• Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.

• The ability to identify upsell opportunities and develop actionable plans to drive expansion. 

• An analytical mindset in combination with a strong sense of accountability and ownership.

• A deep understanding of value drivers in recurring revenue business models.

• The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.

• Fluent in German and English.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)

• Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative

• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares

• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework

• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes