Job Overview
The Customer Success Manager, under broad guidance, partners with our customers to ensure their business needs are met through our products and services and to continuously help them realize strong ongoing return on investment for our mutual success.
Essential Functions
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact
- Ensures, through review and verification, that the product deliverable meets the customer's specfcations, including timeliness and quality
- Partners with sales and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifiying revenue opportunities within existing clients
- Maintains effective internal communications with sales and support to keep all apprised on activies with the client
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market
- May conduct product/services and process training for clients
- May conduct service meetings at client sites
- Represents IQVIA on external client projects
- Other duties as assigned
Requirements
- 2 - 3 years of prior relevant experience.
- Prior experience as a Customer Success Manager
- Experience in Investigator Grant Budgeting / Account Management / SaaS Customer Experience with focus in Life Sciences preferred
- Broad knowledge of the concepts, practices and procedures of a customer success manager
- Broad knowledge of IQVIA products and or Pharmaceutical Industry
- Meeting facilitation , presentation and training experience
- Proficiency in PC applications such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrated problem solving, analytical and strong customer success skills
- Demonstrated ability to develop and maintain relationships in a diverse business enviornment
- Ability to travel to clients and IQVIA offices as appropriate
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
