Customer Success Manager (CSM) - Global

Posted 2 Days Ago
2 Locations
Remote
Entry level
Software • Business Intelligence
The Role
As a Customer Success Manager at Connectly, you will develop client relationships, identify new business opportunities, deliver sales presentations, and work with internal teams to ensure client satisfaction while meeting sales targets and analyzing market trends.
Summary Generated by Built In

At Connectly we are building revolutionary conversational commerce experiences. Unlike traditional shopping where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread.


By choosing Connectly you will join a VC-backed series A startup on a growth trajectory, work with our world-class team, and experience rapid career advancement opportunities.


About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.

Normal

Responsibilities

  • Develop and maintain strong relationships with clients on the pilot phase until end of onboarding
  • Identify and pursue new business opportunities
  • Create and deliver compelling sales presentations
  • Collaborate with internal teams to ensure client satisfaction
  • Meet and exceed sales targets and quotas
  • Analyze market trends and provide feedback for product improvements
  • Maintain detailed records of client interactions and sales activities in CRM software
The Company
HQ: San Francisco, CA
32 Employees
Remote Workplace
Year Founded: 2020

What We Do

Connectly.ai is a conversational commerce company focused on simplifying how SMBs transform customer messages into revenue. Our tools centralize customer communications - across WhatsApp, SMS, Facebook Messenger and Instagram - removing the friction from message-driven sales and enabling businesses to treat their customers like people, not tickets.

Connectly.ai was founded in 2020 by former Big Tech executives who saw a need for smaller businesses to gain equity in conversational commerce, a market that is expected to become a $130B market by 2025, according to Forrester.

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