Customer Success Manager - Commercial

Vasion is looking for a Customer Success Manager (CSM), dedicated to our Commercial customers, that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees worldwide, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah. 

A CSM’s primary objective is to become a “guide” for customers throughout their digital transformation. As the face of Vasion, a CSM strives to be a trusted advisor and advocate for their customers. They are expected to meet regularly with customers and to collaborate with the Vasion Product, Sales, Marketing, and Support teams to perform their primary responsibilities.

Primary Responsibilities

• Manage a portfolio of mid-market customers and develop strong relationships with key stakeholders with the aim of renewing contracts
• Seek to increase customer retention by working closely with customers to achieve desired outcomes and improve the customer experience
• Collaborate with Account Executives to identify opportunities for expansion

• Maintain accurate and up-to-date records of all sales activities and customer interactions in Vasion's CRM system
• Continuously improve your knowledge of your assigned industry, customer base, and Vasion's platform in order to position yourself as a trusted advisor and industry expert
• Continually assess, document, and analyze customer progress toward stated goals and results
• Ensure any account issues are resolved quickly, leveraging resources from across the company as needed

• Sync with our product team to discuss customer needs and provide feedback on product enhancements
• Serve as the voice of the customer within the company and advocate for their needs

• 4+ years of customer success or professional sales experience in Enterprise Software, SaaS related B2B sales, and/or a similar industry 
• Ability to travel up to 10% of the time to meet with clients and attend industry events
• Experience using Salesforce CRM software
• Proven track record of meeting or exceeding challenging sales quotas

Preferred Qualifications

• Bachelor's degree in business or a related field
• Results-driven mindset, with a passion for exceeding goals and driving revenue growth
• Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers
• Highly self-motivated and able to work independently as well as collaboratively in a team environment
• Strong business acumen and understanding of complex sales processes
• Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences
• Ability to work independently and manage a sales pipeline effectively
• Working knowledge of sales software, tools, and processes
• Extraordinary attention to detail, analytic, and deductive reasoning skills

• Flexible work environment
• Discretionary Vacation bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• A full suite of traditional benefits
• Training/Advancement opportunities
• 401k with company-match
• Mental Health Wellness Support
• Financial wellness education
• Company-contributed HSA
• Headquarter perks include gym, pickleball, snacks & drinks, arcade, theater room, monthly All Hands lunch, etc.
• Lehi, Utah office perks include gym access, snacks & drinks, monthly All Hands lunch 

Our Core Values

Vasion looks for people who will exemplify its core values and are driven to become:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Candor Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

More About Vasion

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Additional Information

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.