Customer Success Manager (5537)

As Customer Success Manager, you’ll be responsible for leading and coordinating projects for our government clients from initiation through to successful completion. Your role will encompass strategic planning, resource management, stakeholder communication, risk mitigation, and overall project execution. With a focus on delivering high-quality results within budget and timeline constraints, you will play a crucial role in maintaining our reputation for excellence.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Collaborate with government clients to understand project objectives, scope, and requirements.
• Develop comprehensive project plans, including task schedules, resource allocation, and budget estimates.
• Manage project teams, assigning tasks, setting priorities, and ensuring timely completion of deliverables.
• Actively engage with stakeholders to communicate project progress, address concerns, and manage expectations.
• Identify and mitigate project risks, implementing effective contingency plans as necessary.
• Monitor project budgets and expenses, ensuring adherence to financial guidelines.
• Foster a collaborative and productive work environment, motivating team members to achieve project goals.
• Conduct regular project status meetings and provide timely reports to senior management and clients.
• Ensure adherence to relevant regulations, compliance standards, and government policies.
• Continuously evaluate project performance, identifying areas for improvement and implementing corrective actions.

What you’ll need to succeed:

• Ability to obtain a U.S. Government Secret security clearance
• 5+ years of experience in project management
• Proficiency in project management tools, and techniques
• Excellent leadership and communication skills with the ability to interact effectively with stakeholders at all levels
• Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal abilities, with a proven track record of building and maintaining client relationships.
• Problem-solving aptitude and a proactive approach to handling challenges.
• Ability to lead diverse teams, foster collaboration, and motivate team members towards project success.
• Strong analytical skills, with the ability to gather and interpret relevant data to make informed decisions.
• Attention to detail, with a commitment to delivering high-quality work.
• Flexibility to adapt to changing project requirements and priorities.