As a CSM Intern at Quizizz, you’ll gain hands-on experience supporting a high-performing Customer Success team. You'll play a key role in ensuring smooth onboarding, renewal, and data management processes, helping us deliver exceptional value to our customers. This is a great opportunity to explore the intersection of customer success, operations, and edtech.
What you'll do...
- Set up and configure customer accounts, including user management and tool integrations.
- Support onboarding and renewal operations by generating quotes and handling related administrative tasks.
- Ensure accurate and timely processing of customer information throughout onboarding and renewal cycles.
- Research and identify key contacts and decision-makers within customer organizations.
- Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
- Assist in tracking engagement metrics and preparing internal reports.
- Support CSMs with customer-facing materials such as success plans and usage summaries.
- Collaborate on improving internal processes for onboarding and renewals.
- Help document standard operating procedures to drive efficiency and consistency.
- Coordinate with Product, Sales, and Support teams to address customer needs.
- Participate in internal meetings to align on customer success priorities and initiatives.
Who you are...
- Someone with 0-2 years of experience, looking to enter the success vertical in the SaaS space
- Good communications and the right energy to collaborate in a fast growing organisation
- The Success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)
- Ideally be available post the 6 months for a potential full time conversion
What We Do
Quizizz is a global education technology platform that serves over 75+ million monthly active users at present, across 120 countries.
Our mission is to empower every educator to create engaging experiences for their learners and at the same time motivate them in every classroom and space around the world.
Driven by passionate educators who love our platform, our growth has been organic, without a single dollar spent on advertising or promotions.
Quizizz, as a platform has been empowering educators to motivate and engage learners around the globe. We started out with building products to gamify and make different types of assessments engaging and fun. We have grown to 75M monthly active users and 2B responses recorded every month in the last year (2022).
Our platform is used in classrooms in over 100 countries across the globe, and in over 80% of US schools.
Join our mission to motivate every learner at www.quizizz.com
