Customer Success Executive

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. 

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Ogury is seeking an Customer Success Executive to work on client service-related aspects within the sales cycle. The Customer Success Executive ideates and executes strategic solutions that will achieve clients KPI's and objectives. 

This is a customer facing role where outgoing, organized, analytical individuals can thrive in a collaborative environment.

The position is best suited for a problem-solver with great project and time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships. The Customer Success Executive is a self-motivated and driven team player who is not afraid to roll up their sleeves and get the job done. This person is comfortable in a dynamic environment and is focused on both personal and professional growth.

What you will be doing:

• Partner with your sales colleagues to determine client’s campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives
• Be your clients’ advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success
• Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth.
• Pinpoint upselling opportunities
• Deliver outstanding customer service by providing timely deliverables and managing client expectations, while showcasing digital marketing expertise
• Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results

About you:

• Experience in Account Management, Media Planning, Digital Media, and/or Client Services (programmatic experience will be a bonus)
• Understanding of digital media, managed and programmatic campaigns. Good level of communication and presentation skills, ability to prioritize multiple responsibilities
• Comfortable with working in a fast paced and dynamic, quick turn-around based environment
• An enthusiastic, positive attitude, a collaborative spirit, and the ability to build working relationships with others
• Preferred but not required: Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM
• Preferred but not required: Fluent knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative)
• Based in The Netherlands and willing to work for at least 2 days per week in our lovely Houthavens office in Amsterdam

What you will bring to Ogury:

• Keen to learn about the Ad Tech industry as a career path
• Keen eye for detailed driven results 
• Take initiatives to value-add to the team
• Enthusiasm to contribute to our team goal

Benefits vary by locations but you can expect: 

Competitive salary with a bonus, paid quarterly. 

Flexible approach to working hours and location.

Keeping our Ogurians happy and healthy is a priority for us, so we offer access to both physical and mental health and wellbeing benefits.

Holiday allowance. 

Pension scheme (with a 9% employer contribution).

Free parking spots at the office.

An NS business card (for public transport) and a travel allowance.

A very modern and bright office location in Amsterdam, overseeing the Houthavens.

At Ogury we are a group of creative thinkers and action-takers that thrive in a diverse and inclusive workplace.