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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Job Summary:
Customer Success Manager will be responsible for the adoption of Infobip products by customers. This role will ensure that our customers understand the full potential of Infobip's products and solutions, maximize their value, and build lasting relationships.
Responsibilities:
• You will work closely with customers to help them adopt Infobip’s products
• Your main goal is to ensure that our customers use Infobip’s products to the best of their abilities
• You will identify customer needs and provide product-related information and expertise
• You will act as a link between the customer and the rest of Infobip organization
• Prioritizing, managing, and communicating customer product needs and requirements to the relevant teams within Infobip
• Providing expertise on how to integrate Infobip Products into our clients’ systems
• Offering in-depth training sessions, demos, and workshops
• Monitoring feature adoption and gathers feedback on our products
• Handling the technical aspect of the integration, including the setup and configuration
Qualifications:
• Five years of experience in same or similar roles
• Experience in SaaS, customer facing organizations
• Experience working with customers and partners
• Excellent communication skills
• Ability to present products and ideas with ease, confidence, and persistence
• Persistent and creative in finding new and better ways to help our customers achieve their goals
• Motivated self-starter with a high level of initiative and a strong desire to exceed expectations
• Bachelor’s degree or equivalent experience
• Fluent English language
When you become a part of Infobip you can expect:Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users! Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the “global” in globalization. Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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