Customer Success Engineer

At Censys, our mission is to bring internet visibility and intelligence to the world’s security teams. Our platform not only identifies potential threats, but provides actionable insights and enables proactive defense strategies. Founded by researchers and practitioners, we are deeply committed to the quality, trustworthiness, and transparency of our data and results. As our own strongest critics, we continuously innovate to better understand the Internet and empower our customers with the visibility they need to succeed.

Role Summary:

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle.

What You’ll Do:

• You will partner closely with the entire Customer Experience organization to provide a world class customer experience.
• As a technical advisor you will provide customers with best practices to maximize usage of the Censys Attack Surface Management Platform and Censys Search products.
• You will work to reduce time to value for the customers by guiding operational workflows for the customers. 
• You will help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now, and more.
• You will serve as a customer advocate in influencing product roadmap and improvements.
• As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise.

What You’ll Bring:

• 2+ years of experience in a technical, customer facing role
• Basic knowledge of security tooling, cloud providers, and the information security industry
• Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
• Comfortable using REST APIs and Python
• Excellent communication and presentation skills
• Excellent organizational and troubleshooting skills
• A resourceful, figure-it-out and we-can-do-this attitude
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
• A burning desire to work with really great customers and build easy to use applications and integrations

Bonus Points:

• Follow security news and events that affect the industry
• Experience programming in a language like Go or Python, for example
• Love building tools that make life easier for people (show us your GitHub repo)
• Love a good game of Jenga

Our target salary range for this role is dependent on a variety of factors including experience, skills, and location, and is between $110,000 USD and $130,000 USD + bonus eligibility and equity.

In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.

Our roots are in Ann Arbor, Michigan with location hubs in Seattle, the Bay Area, and Washington D.C. Our innovation is fueled by the team’s global perspectives. For this role, we are looking for candidates based in Tysons, VA or Ann Arbor, MI and will be required to go into the office on Tuesdays and Thursdays and a third day of choice.

#LI-Hybrid