Customer Success Enablement Manager

WHAT IS BOX? 

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU:

The Customer Success (CS) Enablement Manager will be in a key role within the Global Go To Market (GTM) Enablement organization at Box. The mission of the Global Go to Market (GTM) Enablement team is to ensure Box's customer-facing roles have the knowledge, resources, and training they need to be successful in role. That means ensuring our new hires (both internal and external) across the GTM organizations have a best in class onboarding experience, ongoing product knowledge and skill building programs, and the tools, processes, and resources required to execute in their roles.  This role will specifically center on the Customer Success segment of the business. This person will help drive our strategy to execution and help the CS organization realize its aggressive goals. You will bring unique perspectives, team spirit and amazing execution prowess to help roll-out the overall CS GTM strategy to the CS team and ensure their success in the way they understand, prioritize and engage with customers. The ideal candidate is a high energy, driven individual with enablement experience and appreciates working in a fast-paced dynamic environment.WHAT YOU'LL DO:

• Identify the knowledge and skills required for successful outcomes of CS roles
• Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development
• Align and execute programs that build foundational capability for role-based knowledge and skills
• Develop programs in various mediums, including self-paced, online, live virtual, live in person, and hands-on workshops
• Take a data-driven approach to measure the efficacy of programs through qualitative and quantitative inputs, and evolve programs over time; ensure programs are delivering measurable business impact
• Create the tools and programs that support the knowledge, skill development and leader coaching
• Build relationships with key business stakeholders and understanding of the ongoing needs
• Establish ongoing cross functional collaboration with the broader enablement team, marketing and product organizations
• Drive consistency and efficiency to deliver training and tools across all CS teams

WHO YOU ARE:

• 5+ years or experience as part of OR supporting a Customer Success organization
• Proven track record of being highly motivated and self-directed
• Demonstrated ability to establish and manage project priorities and timelines to achieve results
• Excellent verbal and written communication skills - attention to detail is key
• Proven track record of working in a dynamic shifting environment
• Strong facilitation and presentation skills
• BS required
• Preferably 2+ years in an enablement or training function

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.