Customer Success Coordinator

Job Description:

Pluralsight is the leading technology workforce development company! We are looking for a Customer Success Coordinator who will renew large volumes of customer contracts. We are seeking eager, hardworking candidates who can quickly ramp up on our product offerings, client engagement model, and renewal processes.

This position will support, handle, and close renewal transactions. You will play a central role in supporting our Customer Success and Revenue organizations, and your work will directly impact our company goals. You will provide critical feedback as you interact directly with our customers to help the team and other Pluralsight teams better understand the needs of each unique customer group. In this position, you will have exposure to sales and will need to optimally maintain your priorities. You will be fundamental in handling and closing large volumes of opportunities.

The Customer Success Coordinator will collaborate within Revenue, Success, Marketing, and Legal to increase the renewal success while looking for additional opportunities for upselling additional revenue. You will work in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to improve growth within the account.

Who you’re committed to being:

• You have exceptional ownership of your business

• You care about the customer experience, SaaS and fast growth tech.

• A champion of Pluralsight’s values with a focus on Seeking to Learn

• You are accountable for excellence and you’re an outstanding teammate - you like to understand the guidelines for success, partner with the business to get what you need, and then work entrepreneurially to get it done

• You are a lifelong learner

• You listen to customer needs and are willing to speak their language from a technical perspective

• Data-driven and objective - you trust analytics and data science to guide decisions

What you’ll do:

• Solidify and close renewals - Complete renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission. Partner with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.

• Be a trusted partner - Partner effectively and cross-functionally with sales account executives supporting this customer segment.

• Collaborate effectively with sales counterparts responsible for cross-selling, upselling, and expanding these accounts.

Experience you’ll bring:

• Interest in SaaS, technology, or workforce development

• Basic understanding of business development, sales or customer success

• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)

• Business sense and ability to analyze data to address customer situations

• Demonstrate the ability to think critically and be self-sufficient in solving problems

Requirements:

• Excellent organization and time management skills

• Strong communication skills

• Ability to establish relationships and work in a team environment