Customer Success Coordinator

Job Description:

As a Customer Success Coordinator, you are responsible for renewing large volumes of customer contracts. This position entails supporting, managing, and closing renewal transactions. You’ll play a critical role in supporting our Customer Success and Revenue organizations. You will collaborate within Revenue and Success, Marketing and Legal to maximize the renewal success while looking for additional opportunities for upselling additional revenue. The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to increase growth within the account.

Who you’re committed to being:

• A Proactive and Detail-Oriented Problem Solver: You are committed to ensuring smooth, efficient renewals, staying organized, and anticipating potential challenges. You’ll proactively collaborate with internal teams to drive successful renewals.

• A Team Player with a Customer-Centric Focus: You prioritize working closely with cross-functional teams to ensure the best possible outcomes for customers while contributing to the company's overall growth. Your goal is to support flawless customer experiences and contribute to long-term relationships.

• A Growth-Oriented Partner and Advocate: You are dedicated to identifying expansion opportunities within existing accounts, partnering with Account Executives to align sales resources and unlock new revenue streams. Your commitment to driving growth through both renewals and upsell opportunities is at the heart of your approach.

What you’ll do:

• Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.

• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.

• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Experience you’ll bring:

• Curiosity around SaaS, technology, or workforce development.

• Basic understanding of business development, sales or customer success

• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)

• Business sense and ability to analyze data to address customer situations.

• Strong communication, organization and time management skill.

Travel Requirements:

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you’ll love working here:

• We’re remote- and hybrid-friendly

• We’re mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We’re lifelong learners and champion team member growth and advancement

• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement:

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

The annual base salary + variable for this role is $63,000 - $70,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.

Applications must be submitted within 90 days after the initial posting date to be considered.

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