Customer Success Associate

Posted 8 Days Ago
Be an Early Applicant
Hiring Remotely in Poznań, Wielkopolskie
Remote
Junior
Cloud • Design
The Role
As a Customer Success Associate, you will manage customer accounts, drive product adoption, process inquiries, and identify upsell opportunities. Strong communication in German and English is required.
Summary Generated by Built In

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates and HG.

 

 

Job Description

The Customer Success Associate will be responsible for managing renewals and retention of an assigned set of accounts. Other responsibilities include driving ongoing adoption, processing up-sells, identifying cross-sells, and working with other teams within the company to identify ways we can improve the our customer experience.

Responsibilities

Managing the post-sales journey of a selected customer group from product launch to expansion and support to contract extension
Proactively addressing the customer group to strengthen product understanding and loyalty
Creating meaningful product presentations
Processing customer inquiries and obtaining feedback
Close collaboration with other teams, e.g. support, finance, content services, marketing and product
Identifying additional up- and cross-selling opportunities

Qualifications

You enrich our team with:

Strong written and oral knowledge of both German and English

1-3 years of experience in customer success management, account management or comparable experience with a high proportion of customer contact

Your professional demeanor and the ability to actively listen to and understand customers

Smart negotiation skills and good presentation skills

Your independent working style and high problem-solving orientation

Additional Information

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. 

 

 

Top Skills

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The Company
HQ: Jacksonville, FL
338 Employees
On-site Workplace
Year Founded: 2021

What We Do

The Revalize Cloud for Manufacturing offers industry-leading CPQ, product, and design solutions that help organizations accelerate their time-to-cash. Unlike other revenue management platforms, Revalize is built for the unique needs of specialty industries and offers comprehensive design-to-cash solutions that help 15,000+ customers globally to design, customize, quote, and sell more than $8B in products each month.

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